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Contracts Advisor

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Calderdale West Yorkshire, United Kingdom Touch Talent Limited Full time

Service Customer Advisor Halifax Salary dependant on experience Position Overview: We are seeking a highly motivated and customer-focused individual to join our contracts team as a Service Contracts Advisor. In this role, you will be the primary point of contact for our clients, providing expert assistance, resolving inquiries, and ensuring a seamless experience throughout their journey with us. Key Responsibilities:

  • Review, amend and renew service contracts including purchase order management where applicable
  • System data records administration
  • Prepare new service contracts and / or quotations
  • Promote additional value-added services providing by the company to build customer contract database
  • Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers
  • Provide internal key customer account support where applicable
  • Maintain warranty dates periodically following sale of new equipment, including extended warranty process
  • Resolve and close customer complaints applicable to your actions
  • Cross functional team working to deliver engineering excellence and high customer satisfaction
  • Other ad-hoc tasks necessary to support the business
Qualifications:
  • Previous experience in a customer service or support role, preferably in a service-oriented industry.
  • Exceptional communication skills, both verbal and written, with a strong ability to actively listen and empathize with customers.
  • Proficiency in using CRM software and other customer service tools to manage inquiries and track customer interactions.
  • Strong problem-solving skills, with the ability to analyze situations, identify solutions, and escalate issues as needed.
  • A customer-centric mindset with a passion for delivering exceptional service and exceeding customer expectations.
  • Ability to work effectively in a fast-paced environment, prioritize tasks, and adapt to changing priorities.
  • High school diploma or equivalent; additional certification or training in customer service is a plus.
Why Join Us:
  • Opportunity to work with a dynamic team in a fast-growing company committed to excellence.
  • Competitive compensation package with benefits, including health insurance, retirement plans, and professional development opportunities.
  • Collaborative and supportive work environment where your contributions are valued and recognized.
  • Ongoing training and career advancement opportunities to enhance your skills and grow within the organization.
How to Apply: If you are passionate about delivering exceptional service and thrive in a customer-focused environment, we'd love to hear from you Please submit your resume and a cover letter outlining your relevant experience