Team Lead Quality Office

3 weeks ago

United Kingdom JPMorgan Chase & Co. Full time

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact. 
The Role-
As part of the Content Team reporting to the Lead Content Designer, this Lead will embed into squads alongside Design, Research and Product, ensuring that our content is clear, consistent and contextually relevant. You’ll own the content for that area, shaping the journeys and challenging our partners to create the best outcomes for customers.
Responsibilities:
Write and shape end-to-end journeys for dedicated areas of our product
Shepherd content through reviews with multiple stakeholders, creating alignment around solutions
Partner with design, product, research and development to create the best outcomes for customers
Skills/ Qualifications:
Significant relevant experience in UX writing in a financial or regulated industry
Experience working with Product teams
Experience defining standards and growing team members
Experience of working in Agile teams
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.
J.P. Morgan is an Equal Opportunity Employer.
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