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Order to Cash Transformation Deployment Lead

4 months ago

Surrey, United Kingdom Haleon Full time

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question. This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special. Introduction Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Haleon is undertaking a transformation program across our Order to Cash process to move us to a best-in-class position compared to FMCG peer companies. The program focuses on redesigning our process to make it simpler, reorganising work and driving up automation levels through deploying best in breed technology across the process. We will be making fundamental changes in how we work – moving to a world where we remove, wherever possible, process steps, reducing cycle times, reducing manual touches, and making it easier to access data. Some key themes in how this work makes it easier to get things done:

  • Streamlined more efficient processes - accelerating flows, making it easier to complete tasks
  • Predictable, stable processes with fewer controls reducing the number of ‘checks’ required as part of the workflow
  • Reliable data available on demand to support decision-making
Ultimately, the work will enable us to unlock capacity for our colleagues to focus on value-adds - smoothing workload, reducing ‘peaks’ and enabling us to ‘right size’ and ‘right locate’ activities. To enable the program a Value Stream Leader (VSL) has been appointed for Order to Cash. The Value Stream Lead is empowered to determine the future cross-functional ways of working and own the value delivery back to our business. They work in partnership with the Tech Leads, who define Haleon’s end state architecture based upon the required business transformations; with Human Resources to design efficient organisations and Global Finance Services to leverage the hub network where appropriate. This role will report to the Order to Cash Value Stream Leader. About the role We are recruiting a Transformation Deployment lead for the O2C program – on a full-time basis, for the duration of the program for that Value Stream.The role objective is to drive the delivery of the strategy for the process area End to End. The Role reports into the VSL and is acting as a number 2 to the VSL, who will provide strategic direction. The role is highly visible, being the first point of contact on the overall program leadership team (PMO) & Enabling teams into the Value Stream. Key Responsibilities In terms of the role, the Order to Cash Transformation Deployment Lead will undertake the following:
  • Lead the Value Stream initiatives, acting as the deputy to the Value Stream Lead to ensure that identified initiatives are managed through to successful deployment into the business in partnership with the Project / Program Manager.
  • Responsible to understand the wider impact on the organisation of the solution and to ensure business engagement / alignment beyond immediate team in partnership with the Change Manager.
  • Be an escalation point on behalf of the Value Stream to bring challenges/issues to Programme Leadership.
  • Ensure that business resources are identified and managed.
  • Ensure that expectations of the Business are clearly articulated and aligned within the Delivery Plans (e.g. phasing of deployments, tech plans, user testing, early life support).
  • Act as the conduit between the Business and the enabling tech teams in partnership with the Project / Program Manager
  • Contribute to the development of the deployment plans in partnership with the Project / Program Manager and own these plans
  • Ensure risks/issues are identified and that we are mitigating / solutioning at pace.
  • Report on behalf of your Value Stream at the Weekly Value Stream Business Readiness and Deployment forum.
  • Contribute to the weekly initiative reporting and ensure key messages, risks, and asks for help are aligned within the Value Stream.
  • Act as the conduit into the Release Management Team on aspects of deployment prioritisation and release scheduling
  • Co-ordinate input into the Go/No-Go checkpoints for moving from Detailed Design to Deployment and Release Management on behalf of the Business ensure that all relevant criteria will be met.
  • Oversee budget for the Value Stream, accountable to deliver initiatives’ value (benefits and costs), identifying trade-offs and investment opportunities to maximise value delivery.
  • Identify and provide input into required Change Controls (for changes to programme scope, scheduling, and cost) alongside the Value Stream and Tech Leads
The list above is not exhaustive. The successful candidate will need to demonstrateTo be effective in role, the candidate needs to have relevant functional knowledge & experience. In addition, experience of the following in a programme environment will be essential:
  • Strong working knowledge of key O2C processes across the End to End –customer order management, pricing, invoicing, claims & disputes and cash management processes – e.g. credit, collections and cash application
  • Adopting a proactive, challenging mindset, with focus on exceptional execution
  • Demonstrating the ability to build trust relationships with stakeholders by demonstrating a commercial understanding of the programme and objectives
  • Understanding complex requirements and transposing into a set of clear activities
  • Managing multiple initiatives running concurrently
  • Thinking beyond the boundaries of your own Value Stream, and assessing the impacts of the work you are undertaking on others within or outside of the programme
  • Identifying and capturing Risks, Issues and Impediments in a timely manner, and ensuring that those identified are being managed proactively
  • Communicating clearly and concisely to a leadership level, with the ability to engage both with Business and Tech teams
  • Holding others to account
This role will provide you the opportunity to lead key activities to progress your career as follows. Decision support:
  • Provide an operational, financial and strategic voice to the VSL and the overall Program Leadership team (PMO) to actively contribute to delivery of overall program objectives
  • Direct project prioritisation and provide robust challenge to investment plans to ensure maximum value creation
  • Assist with the allocation of resources/ investment appraisal for the Value Stream
  • Facilitate dialogue, debate and challenge with various stakeholders.
Influence and build relationships:
  • Establish strong partnerships across Haleon functions part of the E2E Value Stream, the Digital & Tech (D&T) organisation and Program Enabling team to ensure understanding the Value Stream objectives, needs and issues and ultimately to ensure an end-to-end alignment on targets and deliverables.
  • Business interface into D&T organisation
Governance
  • Understand drivers and the impact of operational decisions and propose the required action plans to deliver the program’s objectives
  • Identify risks early and bring action plans to mitigate them and bring opportunities forward for discussion.
Please save a copy of the job description, as this may be helpful to refer to once the advert closes. Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Care to join us. Find out what life at Haleon is really like Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.