1st Line

4 weeks ago


Dalkeith Midlothian, United Kingdom Quorum Network Resources Full time

Quorum is a Microsoft Solutions Partner and a Microsoft Tier 1 Cloud Solutions Provider IT Consultancy firm based in Scotland. We currently hold 5 out of 6 Microsoft Designations and 3 specialisations in Calling for Microsoft Teams, Cloud Security and Identity and Access Management. 
We are currently looking to add an additional permanent Onsite Managed Services IT Analyst to our rapidly growing Managed Services team in Edinburgh on a full-time basis. From desktop support to server and cloud projects, the role promises varied and interesting exposure to a broad range of technologies, including Office 365 and Microsoft Azure.
This role will involve working as part of our Onsite Managed Services team within a financial services client. You will be expected to work onsite up to 3 / 4 days per week, with the remainder working from home. This role will also involve travel to London once a quarter. 
This involves conscientious ticket handling, ensuring regular updates, and including relevant data. The Role of an IT Support Analyst:

System administration, hands-on fixes, installation/upgrade and patching of Microsoft-based servers and desktops
Performing advanced troubleshooting, which may also include working together with Microsoft and other vendors
Minimum of 3 - 5 years of hands-on technical experience within a network or IT support role, preferably within Finance sector or MSP
Experience with Active Directory, SCCM, Intune, Networking troubleshooting skills (Cisco Meraki) including switch, Firewalls & Wi-Fi config
A solid understanding of Microsoft applications and toolsets predominantly with Teams & Exchange
Working knowledge of Veeam and AWS
Versed in liaising with 3rd party suppliers within Finance/IT sectors and understanding of Finance IT
Our diverse clientele ranges from major financial institutions to small businesses, catering to all their unique needs. 
We provide highly competitive salaries along with an outstanding benefits package. This includes a contributory Pension, Private Health Care, the flexibility to buy and sell holidays, coverage for home broadband expenses, exceptional training and development opportunities, and the potential to earn an annual bonus through Microsoft Accreditations. We foster a collaborative and knowledge-sharing working culture, resulting in low staff turnover. Our commitment to creating a Family Friendly Working environment has earned us prestigious awards, as we prioritise accommodating individual employee needs and achieving a work-life balance. Click the APPLY button to send your CV for immediate consideration.
Technical Support Specialist, IT Help Desk Analyst, Systems Support Technician, IT Service Desk Analyst, Information Technology Support Engineer, Network Support Analyst, IT Apprentice and IT Operations Analyst, may also be considered for this role. 



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