Fulfillment and Distribution Manager

3 weeks ago

United Kingdom CSD.Shop Full time

Company Overview:

Consigned Sealed Delivered specializes in providing a premium platform for women to sell their high-end luxury clothes, bags, shoes, and accessories while offering discerning shoppers a curated selection of second hand luxury goods at attainable prices. CSD accepts consignments of brands from fashion houses ranging from super-brands like Hermes and Chanel, to up and coming designers like Jacquemus. We pride ourselves on offering exceptional customer service, a commitment to authenticity, and a seamless consignment experience. CSD has three retail stores strategically located in Marylebone, Notting Hill, and Battersea Power Station. Our business thrives on offering premium, curated selections of pre-loved luxury fashion items both in-store and online. With a strong presence in the UK, we also cater to international markets including Canada, the EU, and the USA, utilizing our online platform and third-party marketplaces like Vestiaire Collective, Grailed, and 1stDibs. More information about the company can be found on our website:

As part of our expansion strategy, we have recently initiated direct purchases from distributors, wholesalers, and retailers in Italy, enabling us to offer brand new luxury products at attractive prices to our discerning clientele. The procurement and sale of these products will be launched as a division that will work side-by-side with our preloved business, and coincide with the development of CSD’s new regional EU office in Milan, Italy. 

Why Work at CSD?

CSD believes in empowering people by providing them the opportunity to grow within their roles. As a young company with around 30 employees, everyone knows each other on a first name basis, and it's easy to develop close working relationships with management and the CEO. Every employee is given opportunities to show their talents and develop new strategies and initiatives. The benefit of working in a high-growth young and vibrant company is that the needs of the company are constantly evolving, and CSD always looks within when promoting before hiring externally.

Job Description:

We are seeking a highly organized and experienced Fulfillment and Distribution Manager to oversee the efficient processing and delivery of customer orders for our luxury consignment company based in London. The successful candidate will play a crucial role in managing order fulfillment, resolving issues, coordinating transportation between our office and retail locations, and ensuring seamless logistics operations. This position requires exceptional attention to detail, strong communication skills, and the ability to work collaboratively across departments and with external partners. This role will work in close collaboration with their counterpart in the Italian CSD office which will be opened in mid-2024.

Key Responsibilities:



Order Fulfillment:

  • Process customer orders accurately and efficiently.
  • Coordinate with relevant store personnel to locate inventory and prepare orders for shipment.
  • Send shipping instructions to the appropriate parties for timely dispatch.

Issue Resolution:

  • Investigate and resolve any issues or discrepancies related to order fulfillment promptly and effectively.
  • Communicate with customers and internal teams to address concerns and ensure customer satisfaction.

Courier Management:

  • Liaise with courier companies such as Royal Mail and DHL to schedule pickups, track shipments, and manage delivery logistics.
  • Monitor service levels and address any issues or delays with shipping partners.

Inventory Transportation:

  • Organize and oversee the transportation of inventory between our office and retail locations.
  • Coordinate regular shipments to ensure adequate stock levels at each store, with a frequency of twice weekly.

Marketplace Support:

  • Collaborate with customer support teams of third-party marketplace partners to address fulfillment issues and ensure timely resolution.
  • Maintain strong relationships with marketplace representatives to streamline communication and problem-solving processes.

Product Maintenance:

  • Manage the dry cleaning and repair processes for consigned products as needed, ensuring they meet quality standards before shipment or display.
  • Oversee the maintenance and repair of warehouse equipment.

Storage and Organization: 

  • Supervise the storage of products in the warehouse, ensuring proper organization and efficient use of space. Implement systems for easy retrieval and accurate picking of items, considering factors such as size, seasonality, and popularity.
  • Maintain high standards of quality control throughout the warehouse operations, including proper handling and storage of products to prevent damage or defects. Implement procedures for handling delicate or high-value items with care.

Operational Efficiency: 

  • Develop and implement efficient warehouse processes and procedures to optimize productivity and minimize errors. Continuously look for opportunities to improve workflow and reduce costs.

Returns Management:

  • Organize and oversee the return of consigned products to their original owners when necessary, ensuring smooth and efficient processing.

Qualifications:

  • Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
  • 2-6 years of experience in fulfillment and distribution management, preferably within the retail or e-commerce industry.
  • Strong understanding of logistics processes, inventory management, and transportation operations.
  • Excellent problem-solving skills with the ability to think analytically and make data-driven decisions.
  • Familiarity with safety regulations and best practices in warehouse operations, particularly in handling fashion products.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners.
  • Proficiency in using inventory management software and Microsoft Office Suite.
  • Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
  • Attention to detail and a commitment to delivering high-quality customer service.
  • Flexibility to adapt to changing business needs and priorities.
  • Prior experience in the luxury retail or consignment industry is a plus.

Benefits:

  • Staff discounts on luxury merchandise.
  • Staff discounts on consignment fees.
  • Opportunities for career advancement within a young, growing company.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to CSD’s Operations Manager Meonette Essi at meonette.essi@csd.shop

  • Please include "Fulfillment and Distribution Manager Application" in the subject line. We thank all applicants for their interest, but only those selected for an interview will be contacted.

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