User Researcher

2 days ago

United Kingdom DriverReviews Full time €32,000 - €36,000

Job Title: User Researcher

Company: DriverReviews

Location: Edinburgh (4 days in office)

Who are DriverReviews?

Consumer reviews have become a hugely important source of reassurance for consumers shopping online. When you are online searching for a hotel, a new tv, a new pair of trainers or a light bulb, chances are that you have read and been influenced by the consumer reviews that you have read of real customers sharing their real-world experiences and insights of a product.

A recent study found that 93% of consumers check online reviews before making a purchase and a product with reviews has a 270% higher chance of being bought as reviews establish credibility, confidence and social proof.

Over 80% of motorists in Europe now go online to research new tyres to buy for their car. However, to most consumers tyres are a confusing, stressful and expensive purchase.

DriverReviews was created to help support and simplify the consumer journey by allowing consumers to read genuine and authentic tyre reviews from real motorists who have already bought tyres for the same car make and model that the customer needs. 

DriverReviews was launched in 2021 and has quickly grown to become Europe’s largest verified tyre reviews platform, partnering with the largest online tyre retailers and tyre manufacturers to collect and syndicate more than 450,000 tyre reviews from genuine, verified motorists. 

The opportunity:

We are looking for a passionate, curious, and experienced User Researcher to uncover valuable insights into customer behaviour and decision-making. In this role, you will engage directly with customers to understand their situations, motivations, and the factors influencing their choice to purchase—or not purchase. Your work will be crucial in shaping our understanding of customer needs and driving informed decisions that enhance our products and services. If you excel at empathetic listening, navigating conversations to uncover deeper insights, and transforming those insights into actionable recommendations, we want to hear from you.

Key responsibilities:

  • Engage directly with customers to explore their situations, motivations, and decision-making processes related to purchasing or not purchasing
  • Design and implement structured research to uncover actionable insights 
  • Interpret qualitative and quantitative data to identify patterns, trends, and key drivers behind customer behaviour
  • Use active listening and unbiased questioning techniques to ensure authentic and accurate data collection
  • Produce clear, compelling reports and presentations that highlight customer insights and their implications
  • Act as the voice of the customer, ensuring their needs and perspectives are central to decision-making processes

Key personal criteria:

  • Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience
  • At least two years commercial experience as a User Researcher working either agency or client-side
  • Empathy and emotional intelligence to deeply understand and connect with customer perspectives and experiences
  • Excellent communication skills, including active listening and effective questioning techniques critical for engaging with customers and stakeholders
  • Analytical thinking to identify themes and draw meaningful insights from the data
  • Attention to detail in capturing and interpreting customer feedback without bias
  • Organisational skills for planning, conducting, and documenting research while managing multiple tasks and deadlines
  • Adaptability in your research methods and approaches.

The ideal candidate may have:

  • Additional languages, preferably German or French
  • Have familiarity with the eCommerce space
  • A passion for the automotive industry

What we will offer:

  • Annual salary £32k to £36k per annum depending on experience
  • Pension provision - we pay 5% of your base salary as an employer's contribution 
  • Up to 10% discretionary annual bonus based on company's performance
  • 1 free set of tyres per annum
  • Perkbox membership
  • Life Assurance - up to 4 times your base annual salary in the event of your death while in service
  • Free counselling service and mental health support
  • Cycle to work scheme.

How to Apply:

Please submit your CV, a cover letter detailing your relevant experience to this job ad. Case studies/folio showcasing your methods and experience as a User Researcher would be advantageous.

The selection process will involve a number of face to face meetings and a practical test.

DriverReviews is an equal opportunity employer and welcomes candidates from all backgrounds to apply.

Join us in our mission to simplify and enhance the online shopping experience for millions of consumers across the globe

Application Deadline: Jan 20th.

  • User Researcher

    2 weeks ago

    United Kingdom La Fosse Full time

    Job Title: User Researcher Length: 6 months initially, contract Day rate: up to £650 inside IR35 Location: South West England Working arrangements: hybrid with 2 days a week on-site We are working on a User Researcher contract position with a government agency based in the South west of England. They are delivering an exciting programme providing...

  • User Researcher

    3 days ago

    United Kingdom Stealth iT Consulting Full time

    Our client are a top tier consultancy looking for User Researchers with Active Security Clearance.Key ResponsibilitiesPlan, design, and conduct user research activities to gather insights that inform design and development decisions.Collaborate with multidisciplinary teams, including Product Managers, Designers, Developers, and Analysts, to ensure research...

  • User Researcher

    3 days ago

    United Kingdom Stealth iT Consulting Full time

    Our client are a top tier consultancy looking for User Researchers with Active Security Clearance.Key ResponsibilitiesPlan, design, and conduct user research activities to gather insights that inform design and development decisions.Collaborate with multidisciplinary teams, including Product Managers, Designers, Developers, and Analysts, to ensure research...

  • User Researcher

    4 days ago

    United Kingdom Stealth iT Consulting Full time

    Our client are a top tier consultancy looking for User Researchers with Active Security Clearance. Key Responsibilities Plan, design, and conduct user research activities to gather insights that inform design and development decisions. Collaborate with multidisciplinary teams, including Product Managers, Designers, Developers, and Analysts, to ensure...

  • User Researcher

    4 days ago

    United Kingdom Stealth iT Consulting Full time

    Our client are a top tier consultancy looking for User Researchers with Active Security Clearance. Key Responsibilities Plan, design, and conduct user research activities to gather insights that inform design and development decisions. Collaborate with multidisciplinary teams, including Product Managers, Designers, Developers, and Analysts, to ensure...

  • User Researcher

    2 days ago

    United Kingdom Stealth iT Consulting Full time

    Our client are a top tier consultancy looking for User Researchers with Active Security Clearance. Key Responsibilities Plan, design, and conduct user research activities to gather insights that inform design and development decisions. Collaborate with multidisciplinary teams, including Product Managers, Designers, Developers, and Analysts, to ensure...

  • User Researcher

    4 days ago

    United Kingdom Amber Labs Full time

    User Researcher Location: Remote - must be UK based Work Pattern: Fixed Term Contract Security Clearance: must hold active SC Clearance The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value...

  • User Researcher

    4 days ago

    United Kingdom Amber Labs Full time

    User Researcher Location: Remote - must be UK based Work Pattern: Fixed Term Contract Security Clearance: must hold active SC Clearance The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value...

  • User Researcher

    4 days ago

    United Kingdom Amber Labs Full time

    User Researcher Location: Remote - must be UK based Work Pattern: Fixed Term Contract Security Clearance: must hold active SC Clearance The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to...

  • User Researcher

    2 weeks ago

    United Kingdom Amber Labs Full time

    User ResearcherLocation: Remote - must be UK basedWork Pattern: Fixed Term ContractSecurity Clearance: must hold active SC ClearanceThe Company:At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our...

  • User Researcher

    2 weeks ago

    United Kingdom Amber Labs Full time

    User ResearcherLocation: Remote - must be UK basedWork Pattern: Fixed Term ContractSecurity Clearance: must hold active SC ClearanceThe Company:At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our...

  • User Researcher

    1 month ago

    United Kingdom Stealth iT Consulting Full time €55,000

    A Top Tier IT Consultancy are on the search for SC Cleared User Researchers for a permanent position to get involved with some exciting projects! Permanent role! Remote role with occasional client visits! On behalf of our client, a global IT consultancy leader, we are seeking User Researchers for permanent positions. Our client is dedicated to...

  • User Experience Researcher

    4 days ago

    United Kingdom Adecco Full time €104,000

    Position Description Role Title: UX Researcher Duration: 7 months Work Location: London Salary: £104,000 per year Are you passionate about understanding user needs and improving product experiences? Our client, a leading software company in the tech industry, is seeking a talented UX Researcher to join their team! If you have experience in...

  • User Experience Researcher

    4 days ago

    United Kingdom Adecco Full time €104,000

    Position Description Role Title: UX Researcher Duration: 7 months Work Location: London Salary: £104,000 per year Are you passionate about understanding user needs and improving product experiences? Our client, a leading software company in the tech industry, is seeking a talented UX Researcher to join their team! If you have experience in...

  • SC Cleared User Researcher

    1 month ago

    United Kingdom Stealth iT Consulting Full time €55,000

    A Top Tier IT Consultancy are on the search for SC Cleared User Researchers for a permanent position to get involved with some exciting projects! Candidates must have LIVE SC Clearance. Permanent role! Offering up to £55,000 per annum. Remote role with occasional client visits! On behalf of our client, a global IT consultancy leader, we are seeking User...

  • Lead User Researcher

    2 days ago

    United Kingdom TrustedHousesitters Full time

    TrustedHousesitters is a global pet care travel exchange; a double sided digital marketplace of owners and sitters that’s growing rapidly through our unique combination of product, proposition, marketing and community building. We've just recently been named as one of the Escape the City's top organisations to work for 2023! Also joining the 2024...

  • User Researcher

    1 month ago

    United Kingdom Stealth IT Consulting Limited Full time €55,000

    My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformation & NextGen AI Solutions, with offices in London, Manchester and Glasgow providing a remote first policy + ad hoc client site visits when required (on average 1-2 visits per month). They are looking for a permanent User Researcher Consultant...

  • User Experience/Design Researcher

    1 month ago

    United Kingdom Aprimo Full time

    Position Title: UX Designer Location: London, UK Employment Type: Full Time Onsite, Remote or Hybrid: Hybrid Department: Research & Development (R&D) Travel: Minimal Here at Aprimo, our mission is to empower the marketing organizations of today to build the brands of tomorrow. Aprimo is a pioneer of the marketing resource and digital asset...

  • User Researcher Designer

    4 days ago

    United Kingdom Nationwide Building Society Full time

    Description Our website and Digital Brochureware on our App and Internet Bank are some of the most important entry points to our brand – they have a critical role to play in engaging our customers, explaining why we are different to the high street banks, driving people to our key services such as mobile and internet banking, aiding them to consider and...

  • User Researcher Designer

    4 days ago

    United Kingdom Nationwide Building Society Full time

    Description Our website and Digital Brochureware on our App and Internet Bank are some of the most important entry points to our brand – they have a critical role to play in engaging our customers, explaining why we are different to the high street banks, driving people to our key services such as mobile and internet banking, aiding them to consider and...