Sales Renewal Representative

2 weeks ago

United Kingdom Experis UK Full time

SHOULD YOU ACCEPT THIS CHALLENGE...

· A point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship.

· Effectively communicate company messages, value propositions, etc. verbally and in writing

· Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure

· Accountable for reviewing and validating installed base reports

· Manage existing programs to maximize company revenue and resolve customer-related contract issues

· Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal

· Goal is to optimize renewal rate, attach rate and term

· Quote all subscription renewal opportunities for assigned territory

· Develop overall renewal strategy and process for assigned territory

· Manage & forecast the subscription pipeline for territory

· Create programs with Marketing Manager to proactively encourage renewal activity with partners

· Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups

· Track all activity in Salesforce

WHAT YOU’LL NEED TO BRING TO THIS ROLE…

· Bachelor’s degree or equivalent

· Prior subscription sales role – 4+ years

· Prior customer service experience – 2+ years

· Strong interpersonal skills / team player

· High integrity, ethics and humility

· Ability to build and maintain credibility with all cross functional teams

· Industry knowledge preferred

· Highly organized / strong time management skills

· Excellent written and oral communication skills

· Self-starter and ambitiously pursues improvement

· Solid Salesforce aptitude

· Advanced computer skills required (e.g. Excel, MS Access, SQL queries)

· Inventory/installed base management experience is a plus

· Organizational and follow up skills, problem solving and analytical skills

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