Technical Specialist Windows, SCCM

4 weeks ago

Pirbright Surrey, United Kingdom Stefanini EMEA Full time

We are seeking a skilled IT Support Technician with a strong background in end-user support and familiarity with common tools. The successful candidate will be responsible for handling tickets assigned to the local workgroup from the Global Service Desk and logging walk-in tickets related to end-user support. The role involves interfacing with the Global Service Desk and other global support groups to fulfil the deliverables supporting the OSS contract. Take initiative in managing, responding to, and owning incidents and tasks in the support queue, with a preference for ServiceNow knowledge.
Possess experience in hardware support, including tasks such as printer setup and component replacement.
Exhibit the ability to resolve Windows 10 Operating System errors.
Show proficiency in the Microsoft Office 365 Suite.
Handle basic support for DEP Apple iPad and iPhone issues, with a preference for InTune MDM.
Perform computer imaging tasks.
Possess network troubleshooting skills, including but not limited to; network patching (Cat6 & Fibre), TCP/IP commands & device installation in racks.
Have basic knowledge of Microsoft Active Directory.
Minimum of 3 years' experience in an IT Support Role.
Proficiency in English, both written and spoken.
Proven track record of owning projects and taking responsibility for their delivery.
Ability to translate technical information into language comprehensible to non-technical audiences.
Strong commitment to customer service and proven experience in building customer relationships.
Competitive salary and benefits package including monthly absence free bonus;
Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy;
Extra vacation days;
Opportunities to learn and develop: training programs;
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

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