Design/UX Designer

JOB TITLE: UX Designer - Financial Wellbeing (12 Month FTC/Secondment) SALARY: HOURS: 35 hours, full time
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You'll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing.

Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet.

This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar.

Skilfully craft the end-to-end user experience, bringing together a cohesive journey step by step, creatively using components from a central design system to figure out the right balance of content and UI (User Interface) elements on screen
Bring designs to life with a choice of prototyping software, such as Sketch / InVision / Figma / Axure / Adobe XD
Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end user experience
Advocate customer inclusion - what it means to make an inclusive and accessible design to be used by customers of a wide range of ages, backgrounds and technical abilities

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Demonstrable experience within User Experience design/Interaction Design
Strong experience as an Interaction Designer, UX Designer (or possibly from a Visual Design background)
Full ownership of the Interaction Design project
Comfortable using existing design systems, proactively recommending new ways to improve and extend them to benefit both the project and other designers
Ability to interpret quantitative and qualitative research, and how this informs the interaction design process. We have dedicated user research teams supporting designers on real data, providing a great wealth of customer insights.
Familiarity working in a complex landscape - ideally, you'll have experience in financial services
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
We're disability confident. We also offer a wide ranging benefits package, which includes:
~ A generous pension contribution of up to 15%
~ An annual performance related bonus
~ Share schemes including free shares
~ Benefits you can adapt to your lifestyle, such as discounted shopping
~30 days' holiday, with bank holidays on top
~ A range of wellbeing initiatives and generous parental leave policies