Field-Based Engineer

4 weeks ago

Southampton, United Kingdom Todd Hayes Ltd Full time

Remote Field Engineer
Our client specialises in selling new and used machinery into the Construction and Industrial industries and then aim to provide those machines with the finest level of product support.
This is a full time, permanent position, based in Southampton.
Core Hours: 40 hours working week, 08.The main duties of this role are Machine Plant Diagnostics, Servicing and Repairs to the construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing customers.
This is a customer facing role which requires you to build strong customer relationships within the service sector of business. You will need to promote and present a professional image and offer service solutions to our clients customers and frequently liaise with the Manufacturer. The objective of this role is to provide the customer with World Class customer service.
To promote the organisation and the brand to new and existing customers
Possess excellent laptop computer technical diagnostics skills. Excellent operation of the PDA unit to input job information and write-up data
Continually look to develop yourself through Company Training Courses
Service and maintain equipment to the Manufactures specifications
Provide World Class Customer Service and p resent a professional image at all times. Carry out all work practices in line with company health and safety policy
Minimum of an NVQ 2 in plant engineering, servicing and maintenance.
Knowledge of the Plant industry environment or similar industry
Experience on hydraulic systems, open and closed loop, axles, transmissions manual and power shift, cam-bus electrical systems and working on machinery.
Remote working roles need to be technical specialists with industry experience to be able to work remotely independently and competently
Excellent understanding and deliverance of a World-Class service to the customer
Clean driving licence and good driving record
To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
Attractive rates of pay and overtime rates
~ Auto-enrolment pension scheme
~22 days paid holiday + bank holidays + 1 day for every 5 years completed service
~ Company sick pay scheme & Overtime -first 4 hours at time and a half rate, over and above first 4 hours double time rate
~ 00 bank holiday working week and £100.00 Christmas period for being on call. If called out any hours worked would be first 4 hours at time and a half rate, over and above first 4 hours double time rate. Frequency of rota system varies from depot to depot and would be discussed during the interview process with the relevant Depot Manager.

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