Vendor Manager

3 weeks ago

Harrogate North Yorkshire, United Kingdom Redcentric Full time


ABOUT REDCENTRIC
Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly skilled teams from our privately owned, UK based multi-million-pound infrastructure. Redcentric has annualised revenues in excess of £100million, more than 500 highly skilled employees serving over 2000 customers across the UK.
JOB DESCRIPTION
AIM OF THE ROLE:
The Vendor Manager is responsible for the management of multiple Third-Party relationships across the Connectivity and Communications division.
The primary aim of this role is to improve the supplier management effectiveness against the four pillars of risk management; performance management, cost management, commercial and relationship management.
The Vendor Manager is someone with drive, a starter-finisher who can see tasks through; meticulous and someone who's not afraid to ask questions and take ownership. You will have a 'can do'' attitude and take pride in the work that you do.
This is a busy and varied role, and the successful candidate will need to prove excellent communication, coordinating, planning and organisational skills. influencing stakeholders and vendors are an essential part of the role.
KEY RESPONSIBILITIES:
Key responsibilities of the role include, but are not restricted to the following:

  • Manage and monitor third party performance against key SLA's and KPI's, ensuring any contractual commitments are realised and that the appropriate remedies are implemented where appropriate.
  • Champion the management of the Supplier/s by ensuring the operational and business leads perform the required tasks and responsibilities on time.
  • Support the Definition and execution of strategies to drive performance including quality, customer satisfaction and cost in partnership.
  • Be able to challenge the Vendor when required.
  • Build and maintain stakeholder relationships.
  • Support the development and optimisation of SRM tools, methodology and practices within a relatively 'greenfield' environment to implement a global best-practice approach.
  • Deliver the new supplier on-boarding process, contract renewals and changes, seeking feedback from Delivery colleagues which informs supplier selection and renewal activities.
  • Work closely with Delivery colleagues through attendance at Connectivity and Communications Supplier Service Review meetings to proactively engage with Suppliers.


PERSON SPECIFICATION
The ideal candidate will be able to demonstrate the following skills, attributes and experience:
Skills:

  • Ability to plan, prioritise and coordinate own work, and to take ownership for own actions.
  • Excellent communicator who proactively provides updates on progress
  • Self-motivated, with the strive to continuously find opportunities for improvement with the ability to then implement solutions.
  • Seeks out all the information available.
  • An ability to build, create, develop and strengthen relationships with suppliers and internal departments.
  • Strong attention to detail
  • Analytical capabilities, with the ability to optimise the use of data and MI.
  • Ability to work in a lively, fast-paced team environment whilst remaining calm under pressure to achieve challenging deadlines.
  • Highly collaborative, able to pull information from others with minimal impact / oversight and comfortable owning discrete deliverables.
  • Strong communication abilities, including strong written and verbal skills, and the ability to explain complex issues and convey information, both internally and externally, in an articulate and professional manner


Experience/Qualifications:

  • Prior experience in vendor management within the connectivity and communications space environment would be highly desirable, alternatively experience of working within the connectivity / communications industry.
  • Experience of managing / negotiating contracts and commercial terms
  • CIPS qualification is beneficial
  • Strong understand of the connectivity and communications industry including but not limited to VOIP, Wi-Fi, MPLS WAN, SDWAN, LAN and the contracts needed to underpin delivery of these services via 3rd party suppliers.

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