Customer Service Advisor

3 weeks ago


Newcastle upon Tyne, United Kingdom Excelerate Full time

Job Description

Role - Customer Service Advisor - Newcastle

Role Type - Initial 6 month contract, followed by permanent employment. (To start asap)

Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily)

Salary/Pay - £12>£14 per hour ( subject to experience, 7.5 hours paid per day, 37.5 a week)

Details of working hours & location:

Shift work, rota will be given 6-8 weeks in advance. Hours will vary as per rota 8am>8pm. Some weekend work rota'd in, every few weekends .

The Cobalt Business Park site is easily accessible with bus and train links.

Our client partner with a Major UK High Street Bank as well as a Multinational Financial Cooperation where they manage their personal lending business. You will be providing support to customers, largely from inbound calls & enquiries.

Required Skills:

  • Customer Service Experience (Largely inbound calls)
  • Excellent communication skills, written & verbal
  • Experience resolving customer complaints would be beneficial
  • Data entry & use of CRM Systems / Call logging systems
  • Any experience within the financial/banking sector is well received but not essential
  • Basic IT understanding & skills required

The ideal candidate will have the experience in the below, as part of their skill-set:

  • Sociable, helpful and eager to provide excellent customer service to customers with a friendly & professional approach
  • Able to work in a fast-paced environment, ensuring defined protocols are followed.
  • A good eye for detail
  • Managing customer information in line with GDPR
  • A Team Player

If you would like to discuss this role in more detail, please apply via this advert, sending a full CV for review

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