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Sr. Service Manager

2 months ago

England, United Kingdom Canadian Solar Inc. Full time

Sr. Service Manager

e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at improvinggrid operations, integrating clean energy, and contributing to a sustainable future. e-STORAGE has successfully implemented over 5 GWh DC of battery energy storage solutions in various locations, including the UnitedStates, Canada, the United Kingdom,and China. This significant accomplishment solidifies e-STORAGE's position as a key player in the global energy storage integration industry. Currently, the Company operatestwo fully automated, state-of-the-art manufacturing facilities with an annual production capacity of approaching 20 GWh. e-STORAGE is fully equipped to continue providing high-quality, scalable energy storage solutions and contribute to the widespread adoption of clean energy.

For additional information about e-STORAGE, visit

Canadian Solar was founded in 2001 in Canada and is one of the world’s largest solar technology and renewable energy companies. It is a leading manufacturer of solar photovoltaic modules, provider of solar energy and battery energy storage solutions, and developer of utility-scale solar power and battery energy storage projects with a geographically diversified pipeline in various stages of development. Over the past 23 years, Canadian Solar has successfully delivered over 125 GW of premium-quality, solar photovoltaic modules to customers across the world. Likewise, since entering the project development business in 2010, Canadian Solar has developed, built, and connected over 10 GWp of solar power projects and 3.3 GWh of battery energy storage projects across the world. Currently, the Company has over 1.2 GWp of solar power projects in operation, 6.5 GWp of projects under construction or in backlog (late-stage), and an additional 19.8 GWp of projects in advanced and early-stage pipeline. In addition, the Company has 600 MWh of battery energy storage projects in operation and a total battery energy storage project development pipeline of around 56 GWh, including approximately 4.3 GWh under construction or in backlog, and an additional 51.6 GWh at advanced and early-stage development. Canadian Solar is one of the most bankable companies in the solar and renewable energy industry

For additional information about Canadian Solar, visit

Position Title: Sr. Service Manager

Department: Long Term Service

Entity: CS e-STORAGE UK

Reports To: Service Director - EMEA

Location: London, UK (Hybrid)

Position Summary:

The Sr. Service Manager will be responsible for managing a cross functional team to complete commissioning activities and the obligations under the Long-Term Service Agreements (LTSA’s) for Battery Energy Storage Systems (BESS) projects. This will include managing the daily operations of the regional service team including scheduling resources to complete commissioning tasks, preventative and corrective maintenance on CSI Solar’s Solbank energy storage product. The individual will be responsible for Health and Safety, P&L, plant capacity and availability guarantees, and augmentations. The successful candidate must be comfortable in a fast-paced, entrepreneurial environment with varying priorities and assignments, as well as demanding timelines. Experience with renewable power generation and service management is essential. The successful candidate must be customer focused with excellent interpersonal skills and experience in a supplier service environment.

Responsibilities:

  • Ensure all personnel are trained and follow environmental, health and safety policies and procedures
  • Responsible for the performance of service engineers and technicians as well as their day-to-day activities
  • Accountable for P&L including budget, staffing and CAPEX / OPEX development
  • Establish and maintain Key Performance Indicators (KPI’s) to ensure sites are in accordance with contractual obligations and manufacturers requirements including achieving capacity and availability guarantees
  • Negotiate subcontractor service agreements
  • Prepare and review detailed scopes of work for service team and subcontractors
  • Review and approve maintenance reports
  • Evaluate and recommend opportunities to improve operational efficiencies
  • Determine spare part requirements and track spare part inventory
  • Analyze performance data determining root cause and performance trends
  • Oversee the preparation of monthly reports to client / owner and present performance metrics and KPI’s
  • Assist with the negotiation of LTSA’s with the client / owner and Sub-LTSA’s with service providers
  • Build, develop, and grow any business relationships vital to the success of the project
  • Complete other duties and projects as assigned

Qualifications and Experience:

  • Minimum 10 years’ work experience in a service environment that includes electrical systems, controls systems, network communication hardware, and power generation hardware
  • Minimum 5 years management and personnel management experience
  • Engineering (Electrical or Mechanical) degree or diploma. Equivalent work experience will be considered
  • Knowledge of general and national codes, medium voltage power systems and Energy Storage system applications is an asset
  • Strong negotiation, facilitation, risk management and consensus building skills
  • Excellent verbal and written communication skills and the ability to interact professionally and influence positively a diverse group of executives, managers, and subject matter experts.
  • Proven ability to prioritize, manage multiple projects, and execute in a fast-paced and dynamic environment with a strong ownership mentality
  • Must possess a valid driver’s license with a driving record
  • Must be able to travel to regional locations as needed
  • Ability to function successfully both independently and within a team
  • Demonstrated professional appearance and conduct
  • Work will be performed in a standard office environment, in front of a computer monitor and will involve sitting, bending, standing, walking, typing, reaching.

Compensation & Benefits:

Canadian Solar offers a competitive salary plus fully comprehensive benefitsand performance bonus package based on an annual objective achievement. Our generous benefits package includes a Retirement Plan, medical/dental/life/disability program, vacation, and sick days.

Canadian Solar Inc. is an Equal Opportunity Employer(EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.