Senior Client Servicing Administrator

3 weeks ago


England, United Kingdom Experis Full time

Customer Service Administrator
£79 per hour PAYE
Our client is currently searching for a Customer Account Representative to join their team in Coventry. You would be responsible for delivering world-class service and supporting the business by responding to customer enquiring, updating the business systems, collaborating internally to prepare and deliver quotations.
The Customer Account Representative is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.
Raising quotes and customer documentation, prioritizing workload to ensure the customer always receives an excellent service.
Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel.
Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer. Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)
Ability to gather data, to compile information, and prepare reports
Excellent customer service orientation
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Knowledge of SAP
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