Deskside Support Engineer
2 weeks ago
CDS, a Hewlett Packard Enterprise company (CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
The role will support the existing team on the site at Kilmalid, Dumbarton, Scotland.
Working in the front line, helping users to resolve complex technical IT issues.
Possessing excellent client facing skills, natural problem-solving and analytical skills and contributing to the development of best practice, procedures and policies within the company.
Actively supporting and training users in ways of working (best practice).
Principal responsibilities of the Deskside Support Engineer (DSE3) are:
Acting as a key point of contact for all IT and technical queries.
Install and maintain IT equipment (hardware, printers, mobile devices ...) and software to users.
software issues.
Provide local support for users, VIPs.
Assistance for operations in server/rooms where physical intervention is required.
Document common solutions to common problems and communicate them to the Level 1 support.
Software Support
~ Involved in the rollout of software updates and patches.
Asset Management
Plan and deliver hardware (computers and mobile devices) inventory during daily operations.
Plan and deliver software licenses and provide valid licenses to end users.
Plan and manage the actions to be taken to ensure that IT services can recover and continue should a serious incident occur. The technical agent will help execute this process.
Project Management
~ Manage projects on technical topics mainly around customers’ devices or new technologies.
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