Senior Technical Services Manager Mechanical

4 weeks ago

Dalkeith Midlothian, United Kingdom Savills Full time

St James Quarter (SJQ) is a best in class retail-led mixed-use destination comprising 850,000sqft of prime retail, food and leisure space, a multi-screen cinema, 5 star W Hotel, 152 private apartments and a 4-star aparthotel.
The Technical Services Manager (TSM) will be instrumental in supporting the operational and technical aspects of St James Quarter under the guidance of the Senior Leadership Team. The TSM's primary focus will be on the hands-on management and oversight of technical services, including M&E, Building Management Systems (BMS), life safety, security systems, and vertical transportation. They will also act as the technical ambassador for St James Quarter, its occupiers, brand partners and guests.
Key responsibilities will include ensuring that technical services are delivered effectively, meeting both statutory compliance and best practice standards. The TSM will also assist in the technical aspects of contract management and maintenance of systems, ensuring they meet agreed-upon service levels and contribute to the overall well-being and safety of the site's clients, occupiers, and guests.
As a strong communicator, they will act as the interface for technical activity with the assistance and support as required by the Senior Leadership Team, contract providers and consultants.
Leadership & People Management

Provide outstanding leadership to maintain an exceptionally high standard of service delivery encompassing technical innovation, sustainability and customer focus.
Foster a culture of energy conservation and sustainability awareness within technical function through education, coaching and performance management.
Oversee the delivery of technical services operations across the estate through the technical services, compliance teams and service partners
Ensure that each technical asset is managed and maintained in a proactive and customer focused manner that is cost effective and reliable.
Prepare and manage relevant service charge budgets and ensure effective budget control including the preparation of relevant specifications, raising orders, instructions, contracts and verifying (processing) invoices are in place and management is always in line with business guidelines and expectations.
Support the delivery and fit out programmes in conjunction with brand partners, asset team and consultancy leads.
Understand the client’s ESG strategy and goals including the overall asset management strategy.
Produce and constantly review monthly energy profile to provide clear reporting on the data explaining any variations.
Implement energy management initiatives, including recommendations from decarbonisation studies and smart optimisation programmes.
Review building energy analytics to adjust system settings to optimise energy use. MEP & Fabric Management

Develop, implement, and maintain maintenance strategies and systems for the building, facilities and public realm area.
Managing a strong Pre Planned Maintenance (PPM) strategy, the use of KPIs, industry best practices and contract management techniques, ensure compliance with statutory obligations, manufacturer’s warranty requirements and obligations set by our client and customers.
Ensure that all ICT systems including network, telephony, local systems at asset level (access control systems, CCTV, desk top PCs etc.) are compliant with statutory and data protection obligations including GDPR and support the business need.

Contract Management
Ensure strong relationships with the management teams of all site delivery partners and ensure all parties work in a harmonious manner in support of the wider St James Quarter community.

Service partners include but are not limited to: Vertical Transportation, ME / Maintenance, CCTV & Security System, Utilities, Telecom and ICT providers
Through the Technical/Operational Service teams, develop specifications and scope for each of the specialist contracts and tender in accordance with the procurement procedures and policies.
Ensure the appointed technical service partners are adequately briefed, resourced and monitored to be effective in the delivery of their services, reporting any occurrences of failure.
Working collaboratively with the appointed M&E / Maintenance service partners, actively manage and monitor building systems (either directly or within engineering team), including HVAC, lighting, controls/ BMS, and renewable energy systems, to optimise energy efficiency and performance.
Implement processes with mechanical and electrical engineering service provider to ensure energy management is key focus, including BMS and plant checks that extend scope to include energy review (in addition to purely system being operational).
Attend key monthly meetings with the associated service partners.
Review Partners reports and any proposals, liaising with internal departments for guidance and management where required.

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