Senior Business Operations Lead

2 weeks ago

Birmingham, United Kingdom fettle Full time

We are in the market for a dedicated Operations Manager to lead our team towards operational excellence whilst offering top-notch service delivery, rapid regional expansion and maintaining high customer satisfaction
Fettle is a rapidly expanding bike repair and service business that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone. We obsess about providing the highest-quality maintenance for bicycles of all types. Marrying the cycling and automotive industry is a bold move and it’s paying off. This year is all about expansion and helping people, everywhere, stay safe on the roads.
Super-Convenient, Central Locations: We’re building up an unrivalled network to cover the hotspots where cyclists most need support.
Handy Collection Service: Convenience is key. We’ll even collect and drop off bikes from peoples’ houses.
Smooth, Simple Technology: As well as being into our bikes we are also tech geeks. We lean on software to make the whole experience easy for cyclists and allow mechanics work efficiently
Quality Services: Not only are our mechanics the best in-class, we are a friendly company who is obsessed with giving our customers unbeatable services. Reporting to the Operations Director, the Operations Manager is responsible for the operational setup and successful management of new and existing workshops.Ensuring efficient service delivery, overseeing staff, implementing sales strategies, maintaining customer relationships, monitoring financial performance and ensuring compliance with company policies through a team of Workshop Managers.
Policies and processes are adhered to across the whole region consistently.
Design and develop operational layout of workshops for partnership expansion.
Develop current workshops to maximise layout and efficiency.
Coordinate refurbishments and building improvements liaising with internal stakeholders.
Performance & efficiency
Supervising and managing the operation of multiple workshop locations. Run audit procedures on workshops within their given region
Assist workshops in operational processes and equipment requirements.
Provide constant feedback to trainer(s) on training needs of the workforce. Ensuring adherence to safety protocols, and company policies across all locations. Ensure a positive culture in the workshops, amongst staff
Takes accountability for their own performance and actions, demonstrating an “above the line” attitude in all that they do.
Ability to lead and inspire workshop teams, set clear goals, and drive performance.
Commercial acumen, demonstrating an ability to focus on profitability over turnover.
A collaborative team player – concerned with team success as well as individual performance.
Continually demonstrates high standards of conduct and performance, integrity and confidentiality.
Knowledge of industry regulations and ensuring compliance in all regional operations.
Demonstrates a clear comprehension of business goals and strategy.
Highly organised with the ability to work calmly under pressure and manage multiple demands whilst maintaining quality, accuracy and providing results.
Organises, plans, takes responsibility and completes projects effectively.
High level of IT proficiency across Microsoft Office and Google Suite.
Willingness to travel to oversee operations and meet with customers.
for all things cycling, bikes and bike repair.
Dogged, determined, never say die attitude. Salary: Full time (5 days a week): c£35-45k + annual bonus based on hitting KPIs.
Location: Remote/Field Based working with regional and national travel required.
Trade prices on bike parts and accessories from the day you start, to keep your own bike going for a better price.
~20 days holiday, plus your birthday and bank holidays (flexi for part time)
~ Life insurance, 24/7 Virtual GP and partner discounts.
~ Lunch on us at the HQ office if in on Mondays, Wednesdays and Fridays, cooked by a wonderful chef.
~ Training opportunities - we invest in your development

We have created an interview process that is quick and easy, helping us to get to know you and vice versa. Once you’ve applied, you can expect us to arrange a quick phone call with you if we feel you have the right profile. Come join us on this exciting journey towards sustainable travel.

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