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Senior Client Servicing Administrator
4 months ago
Customer Service Administrator
£Monday - Friday / 9am - 5:30pm
Own transport essential
Our client based in Wrexham area is currently recruiting a Customer Service Administrator to join their team on a permanent basis. Performance Objectives
* Identify opportunities, produce leads, and book appointments for the sales teams while developing high quality leads.
* Proactively follow up with customers in conjunction with key account managers.
* Identify and follow up opportunities with companies who are not already on the database and generate new business leads as required.
* Customer service plays a key part of the day-to-day role which is in integral part of the business.
* Respond to complaints from customers and give after-sales support when required.
* Assist in managing non-financial data in electronic form and present reports as & when requested.
* Regularly update customer database.
Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred.
* Familiarity in similar roles with CRM systems and practices.
* Strong telephone manners and listening skills.
* Proven customer support experience or experience as a customer service representative
* A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.
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