Ecommerce

2 days ago


London, United Kingdom Derek Rose Full time

Job Title: Head of Ecommerce

Role Type: Full Time
Ecommerce

We are looking for an experienced, confident and inspiring Head of Ecommerce to join Derek Rose’s exciting and expanding team based in Baker Street, London.
In your role as Head of Ecommerce, you will report to the CEO and work closely with all areas of the business. You will own all aspects of the Ecommerce function working closely with other teams, especially Performance Marketing and Data/Analytics. As a market leader in clothing designed to help people make the most of their free time, we have found ourselves in a great position for continued growth in the foreseeable future. We strongly believe that an excellent Head of Ecommerce will flourish in our management team made up of professional, intelligent and passionate people. As a team we are excited to fill this crucial role and enjoy the benefits of a proven, strategic approach to Ecommerce.
Full P&L responsibility including forecasting across digital income and expenditure channels.
Lead and develop online sales for all markets across multiple channels, overseeing the full strategic e-commerce plan.
Oversee a team of 14 (4 direct reports) across Trading, Customer Service and Digital Marketing.
You will make sure all our customers’ data is well managed, and they get the right communications. This includes VIPs and sale information.
Control the life cycle of all direct customer communication – from designing the calendar with the team to ensuring all work is accurate and consistent with the brand.
Liaise with the Merchandising and Analytics team on seasonal buys and the flow of product. Work with the Retail team on the set-up, running and maintenance of the omnichannel ePOS system.
Working with brand stakeholders, sign-off creative output used online and in direct mail, email marketing and packaging.
Oversee the marketing calendar creation and review regular updates.
Work on the design, implementation and analysis of A/B and multivariate testing, alongside onsite personalisation.
Strong commercial acumen with P&L and budget management experience.
Shopify ePOS experience would also be a bonus.
Experience with website analytics and behaviour heatmap tools such as GA4, Mouse flow, Hotjar etc.
Highly numerate and analytical with a systematic approach to testing.
Excellent organisational skills including planning, prioritising, and multi-tasking.
An interest in the luxury clothing and ecommerce markets.
Our customers know that quality free time is central to their happiness and well-being. As a life-loving brand we share this belief, so we design exclusively for free time. This contribution towards an elevated quality of life and, ultimately, our customer’s sense of well-being is what we call…No recruitment agencies.


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