Training Services Consultant

2 months ago

Inverness Highland, United Kingdom Arnold Clark Full time

We are currently recruiting for a new Service Advisor to help us keep our Inverness BMWbranch running smoothly.
Full time, Monday Friday 8am 5.30pm and rotational Saturdays 8am - 12pm.
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
This customer-facing role will be a great fit for someone whos already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
Maintaining customer records such as vehicle details and service histories accurately and efficiently.
Maintaining knowledge of aftersales products and services, upselling where appropriate.
Making sure the customer database is updated and accurate at all times.
A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
Demonstrable computer literacy and knowledge of IT systems and applications.
Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
Good core administration skills to accurately capture customer details to the required standards.
A full UK driving licence.
Experience of upselling products or services is desirable.

If youre successful, youll benefit from excellent working conditions, including extensive training and support (with the prospect of progressing to an IMI training programme), life assurance, sick pay cover, maternity & paternity packages, enhanced holiday package and private healthcare.
We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

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