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service coordinator
4 months ago
Are you an experienced coordinator? Are you resilient, able to work under pressure and meet deadlines with a smile? If that sounds like you and you would like to join a certified Great Place to Work organisation, the apply now
We are recruiting an experienced Service Coordinator to join our busy Service Delivery Team in Bristol, delivering vital in-house gas services to our customers. You will work closely with customers, engineers, and other stakeholders to ensure that services are delivered effectively and efficiently. You will be responsible for coordinating and managing the booking of gas servicing and repairs for our customers with utmost care and empathy. You will ensure that all service delivery is compliant with relevant legislation and regulations.
As a Service Coordinator, you will:
- Plan daily schedules for heating engineers and coordinate end-to-end delivery of service and repairs
- Allocate emergency, urgent and routine works to engineers
- Monitor service requests, job progress and productivity using digital platforms
- Liaise between customers, suppliers and internal leaders on service issues
- Ensure operational processes adhere to quality and safety standards
- Help compile performance reports showcasing KPIs and customer satisfaction
The ideal candidate must have experience working in a fast-paced service coordination, planning, compliance, or similar role. Strong IT skills and a flexible approach is essential. You should have excellent communication skills, you should have strong interpersonal skills with a friendly attitude and good organisational skills with flair.
Due to the nature of the role, a DBS check will be completed for the successful candidate.
If you are seeking a new challenge where you can make a real difference to our customers, apply by Monday 10th June 2024 . Interviews will be held at our office in Bristol week commencing 17th June 2024.
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