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4 months ago
interactive investor is an award-winning investment platform that puts its customers in control of their financial future.
We’ve been helping investors for over 25 years. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £55 billion and over 400,000 customers.
For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.
The purpose of this role is the proactive support and management of Interactive Investor’s Network services.
Maintaining availability service levels through proactive management of network components and rapid response through monitoring and alerts.
• Management of network services and their capacity through regular housekeeping, monitoring, and forecasting.
• Providing on-site support and administration of production/test environments for the network infrastructure and applications within the remit of the Network Team. Working within a team rota to ensure on-site cover through supported hours (7.00pm Mon-Fri) and out-of-hours support in relation to responding to service, incident, problem and change requests, prioritising work where necessary.
• Maintaining currency of network components through patching and component lifecycle management. Alongside general ‘housekeeping’ of the technology estate (administration, patching, fix packs, monitoring, backups, etc.) Working to a Service First Culture ensuring that IT does all it can to positively impact Customer and Employee satisfaction levels
• Build and maintain close working relationships with key IT and business partners to ensure a collaborative working environment
• To proactively monitor system health in terms of availability, performance, and capacity – early identification and remediation of potential issues and rapid response and remediation of live incidents
• Conduct troubleshooting and root cause analysis and make recommendation to prevent repeating issues
• Carry out housekeeping and maintenance activities for supported infrastructure and services – maintaining operational supportability, data security, and data integrity through an active currency project
• Understand and work to IT Service Levels
• Script and automate processes wherever possible – avoiding manual processes and helping to reduce costs
• Provide support and assistance to business and IT change projects – managing and prioritising own workload of service tickets and project tasks with support of Team Lead
A proven working knowledge of enterprise technologies and their impact on a distributed network and association with IT service levels
• Extensive experience administering and supporting specific network technologies (including build, configuration, maintenance and administration)
• A flexible approach to working hours which may include evenings and weekends
• Strong knowledge of OSPF and BGP routing protocols (both configuration and support)
• IPSEC and VPN management and configuration
• Configuration and administration of network load balancers (F5/NSX Advanced Load Balancers)
• Experience with AWS integration and administration would be advantageous
• Datacenter migration experience would be advantageous
• VXLAN implementation would be advantageous
Experience working in a financial or regulated environment, and supporting regulated change
• Experience of supporting the critical IT infrastructure of an enterprise digital business
• REGULATORY RESPONSIBILITIES:
(DETAIL FOR APPROVED PERSON/SENIOR MANAGEMENT FUNCTION ROLES, MATERIAL RISK TAKER ROLES, And CERTIFIED ROLES.
