Customer Training Support Advisor

1 month ago


Newcastle upon Tyne, United Kingdom Castleview Group Full time

Our community's unwritten rule is to be as flexible as we can be. We don't want you missing your child's school play, or the new fridge being delivered. We believe our colleagues should have choice, flexibility and balance in their home and work life. We care about our colleagues and their well-being and have been nationally recognised for this.
Ensuring exceptional customer service is provided to all customers, in line with the service department's expectations.
* Achieve your performance expectations in line with the customer service department KPIs while maintaining accuracy within your work by following company policies and procedures.
* You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood, and adhered to
Basic computer literacy skill
* A positive approach to providing excellent customer service.
* Shifts & Salary:
phone number removed) + Bonus



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