Operations Manager

3 weeks ago

Hammersmith Greater London, United Kingdom inomed Neurocare Full time

Job Description

About the Company

The leading Intraoperative Neuromonitoring Services company based in London is looking to appoint an enthusiastic and highly organised individual in a supporting role in the Operations Department.

The company has a dedicated team of specialists in neuromonitoring to provide a high standard of medical services for spinal, vascular, brain, and other surgeries to the NHS and private hospitals. We are committed to delivering the highest level of patient care and surgeon satisfaction. Our philosophy is to work with integrity, accuracy, and precision, making patient safety the gold standard in healthcare.

About the Role

We are currently seeking a dedicated and driven Operations Manager to lead our dynamic operations team. As a pivotal leader within our organisation, you will oversee and optimise various operational functions to ensure seamless processes and exceptional service delivery. The Operations Manager will report to the Head of Operations and will be instrumental in coordinating tasks, implementing efficient procedures, fostering a culture of excellence, and driving the overall success of inomed Neurocare.

To excel in this position, you should possess strong leadership abilities, the capability to work collaboratively within a team, and the initiative to independently address challenges. Exceptional organisational skills, adeptness in communication and IT, meticulous attention to detail, and a commitment to efficiency are imperative qualities for this role.

Duties include but are not limited to

  • Manage the day-to-day operations of the department, ensuring tasks are completed accurately, efficiently, and by established policies and procedures.
  • Manage a small office team, assigning tasks to team members, setting clear expectations, and providing necessary support and guidance.
  • Work closely with the Head of Operations on multiple operational projects and provide support in administrative tasks as needed.
  • Prepare regular reports and updates on departmental activities, performance metrics, and key performance indicators (KPIs) for the Head of Operations.
  • Monitor team performance and productivity, identifying areas for improvement and suggesting strategies to enhance efficiency and effectiveness.
  • Provide ad-hoc support to the team with the daily operations, including orders processing, customer service, bookings confirmation, and other administrative duties.
  • Conduct regular performance evaluations and provide constructive feedback and coaching to team members to support their professional development and growth.
  • Serve as a point of escalation for complex customer inquiries or issues, providing guidance and assistance as needed to ensure timely resolution.
  • Foster a positive and collaborative work environment within the team, promoting teamwork, open communication, and a culture of continuous improvement.

Requirements for the Role

  • Bachelor's degree in business administration, operations management, or a related field.
  • At least two years of experience in Operations
  • At least two years of experience in a management role, preferably within Operations

Essential

  • Strong leadership and managerial skills, with the ability to motivate and inspire team members to achieve excellence.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with team members, stakeholders, and customers.
  • Exceptional organisational and multitasking abilities, with keen attention to detail and accuracy.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
  • Analytical mindset with the ability to identify trends, analyse data, and make data-driven decisions.
  • Strong problem-solving skills and the ability to think strategically to address complex operational challenges.
  • Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and deadlines.

Preferred

  • Proven experience within the healthcare or medical industry.
  • Knowledge of Microsoft ERP system Navision.

Note : The above job description is not exhaustive and may be subject to change according to the needs of the organisation.

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