Client Service Co-ordinator Service Desk Advisor

2 weeks ago


Essex, United Kingdom Sodexo Full time

Job Introduction As a Service Coordinator at Sodexo based within MTS in Harlow, you’re also a team player and key Administrator. Your passion for providing professional administrative support to the Service Centre staff will ensure you build long term relationships with customers, subcontractors, and staff ensuring responsiveness and support to customers. This is a chance to make a positive impact, all while getting an opportunity to advance your career with a global leader in services Join Sodexo and be part of something greater. In this role you’ll be key to ensuring all data is accurately recorded on our database in a logical and meaningful way. You’ll manage the admin hub inbox and dedicated phone line for our clients and customers ensuring any queries are resolved and the best possible service is provided.
This is a busy role where you’ll use your data input, administration, and organisational skills to really make a difference to the working environment for all our staff.
MTS Health, a Sodexo Company is a market leader in the provision of Equipment Advisory and Clinical Technology Services to the NHS and Private Sector.
Provide customer service to efficiently and politely deal with all enquiries and requests for attention from customers
Collation of all information required for contractual reports in a timely manner to allow review and editing by service manager and engineers before submission.
Order, rReceipt and label spare parts and other goods on delivery and create a delivery note as parts, goods and other services are received.
Check service reports from subcontractors and log / store the data as necessary.
SharePoint and SAP systems to provide, monitor and report data
To assist with updating assets on e-Quip to ensure accuracy of information
Distribution of all monthly and ad-hoc training, collecting, updating tracker and reporting of information.
Operate as part of the helpdesk team.
Provide other administrative support where required.
Previous experience in an administrative role, experience in a busy customer service environment.
Good IT skills with the ability to use MS Office (Word, Excel, and Outlook)
A flexible “can do” attitude is required for this role.
Previous experience of Customer Service where engineers provide services
Previous experience using SharePoint and asset management systems
Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company.
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more


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