Experienced Night Manager

2 weeks ago

Farnborough Hampshire, United Kingdom Corporate Wings Inc Full time

Career Opportunities with Corporate Wings
Corporate Wings Europe: Manager, Client Services
The Client Service Manager (CSM) is responsible for managing and overseeing the successful completion of each client trip and ongoing client care with the goal of developing and nurturing exceptional long-term client relationships. This role utilizes acquired knowledge of each client to personalize the service and to anticipate, meet, and exceed needs. The ideal candidate will be a team player that is willing to go above and beyond to ensure the highest levels of service to our clients and flight crews. A passion for anticipating needs and helping others is essential to success in the role. The CSM serves as a central point of contact for aircraft scheduling between Corporate Wings clients, flight crew and flight department in a 24/7/365 operational environment.
Employees are the foundation of a service organization; and we ask everyone to make their decisions with long term relationships in mind.
Provide clients with creative solutions to effectively meet their travel needs.
Schedule the aircraft and crew, as well as arrange all logistics or services in conjunction with scheduled trips.
Understand and explain aircraft and airport limitations, regulations, and other potential impacts to the experience while anticipating needs and providing alternatives.
Track aircraft movements in real time to identify potential delays or interruptions to client itineraries.
Long-Term Client Relationships:
Provide world class service during every interaction with our clientele including but not limited to timely, accurate and complete communication with a focus on creating unique, memorable, and personal travel experiences.
Serve as the main point of contact for questions on all monthly management bills prepared by accounting department.
Assist in compiling monthly/quarterly/annual utilization reporting as requested by client for accounting and tax purposes.
Work with multiple departments to create a seamless travel experience for each client.
Cross-train with other account managers to understand all active accounts in order to provide 24/7 365 backup support.
Conduct regular reviews with aircraft Lead Captains to optimize crew schedules.
Accurately compile monthly aircraft utilization reports, provided to accounting for purposes of creating client invoices.
Coordinate with vendors to arrange aircraft cleanings or other services as needed.
communication with Cabin Servers on catering or special requests.
Understanding of international travel, protocols, customs, etc.
Detail oriented with a proven ability to prioritize multiple objectives in a dynamic environment with constantly shifting priorities.
Exceptional level of customer service - experience with high-net-worth individuals and private aviation required.
Ability to strictly adhere to company policies and procedures, in accordance with aviation regulations.
Ability to maintain strict confidentiality in all cases regarding client information and travel schedule.
Excellent interpersonal, oral/written/video communication and problem resolution skills are required.
Our operation is 365/24/7 and candidates must be willing to work nights, weekends, and holidays as schedule dictates.
Significant prior experience in a Customer Service role
Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
Knowledge of use and operation of standard office equipment
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