Account Manager

1 month ago

Bristol, United Kingdom Fiora Full time

We’re looking for an experienced Account Manager who has excellent attention to detail. You will be responsible for communicating with clients and able to liaise with the internal team to deliver projects in a timely manner.

This role requires the candidate to have excellent organisation skills and be able to manage workflows effectively to support the client services team.

In addition to managing client accounts, be willing to help and get tasks done when needed. You will report to the Account Director and work across multiple brands with several team members.

Fiora are an ambitious integrated agency that blends strategy, media, creative and technology to develop effective marketing solutions that help our clients grow. We have offices in Bristol & London, with employees increasingly working with a split office/home balance.

The Role :

  • Support the Account Director in managing clients and projects.
  • Produce presentations, proposals, budgeted scopes of work, timing plans, reports, and written client comms to a client-ready standard with input from senior team members
  • Working closely with project managers, developers, designers, and strategists to deliver and execute work to a high standard
  • Be the voice of your clients in the agency and ensure work is always produced on-brand and to client expectations
  • Collaborate with your colleagues to manage client workflow
  • Confidently take client briefs from both clients and Account Director and document these for internal use to execute deliverables
  • Understand client goals and KPIs to be able to make suggestions and develop strategies with the support of the internal team
  • Report accurately on project health to senior CS team members when required
  • Take responsibility for ensuring internal systems/tools are updated with up-to-date information relating to your clients to support business flow
  • Work with third-party providers to deliver campaigns and take full responsibility for these being delivered on time and to spec
  • Coordinate and provide recommendations for the end-of-campaign reporting process
  • Proven ability to prioritise tasks and maintain focus on work responsibilities, even in the face of demanding or challenging situations.
  • Help to identify new opportunities with the client base for additional revenue opportunities

Skills:

  • 2-3 years experience as an Account Executive/Manager working in a fast-paced agency environment
  • You will create and maintain relationships with clients so should be confident in a client-facing role and working with stakeholders at all levels
  • Has excellent organisation skills and is comfortable managing large workflows
  • Display a consistent positive mindset towards the delivery of your work and always be solution-focused
  • You will understand the agency process, and experience working closely with internal teams whether that’s creatives or tech.
  • An enthusiastic and can-do attitude will take you far in this role, if you haven’t done something before; you’ll give your all into it and give it a go.
  • Confident in using agency tools to manage projects, track performance and monitor finances (ClickUp and HubSpot are preferred but not essential)

Why choose Fiora?

  • 24 days of annual leave plus bank holidays, and a day off for your Birthday
  • Learning and Development plan to assist with your career development
  • Work with high-qualityspecialist products and services
  • Bright and friendly staff who are all “experts” and additional training and development for helping you achieve your career aspiration
  • Hybrid working (3 days in office) from our Bristol city centre office
  • Other flexible benefits include Healthcare, Cycle to Work scheme, and Season Ticket Loans
  • Pension contribution
  • Bonus in alignment with overall agency performance
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Fiora Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Fiora is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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