Complaints Officer
1 week ago
Full-Time (37 hours) – Permanent Grade B2 - £31,537 - £33,699 per annum North Kesteven District Council is seeking an enthusiastic professional to join the Housing, Property and Customer Services division. This post puts you at the heart of the Council, dealing with complaints and customers council wide. This role focuses on an evidence-based approach for complaint investigation and handling, to ensure compliance with the complaint handling procedures. Job Requirements: • Experience of working in administration and customer service, ideally for complaint handing. • Knowledge of the Housing Ombudsman and Local Government and Social Care Ombudsman (desirable). • Skill and aptitude for customer services and effective written communication to a high standard. • Strong organisational skills to manage high number of cases to set deadlines, and investigate complex cases. • Confidence in speaking to a range of customers and officers at all levels. Key Responsibilities: • Administering the complaints process council wide. • Communicating with complainants at first point of contact • Support services to comply with the Council's complaints policy and Ombudsman complaints codes. • Support the investigation of complaints and drafting of correspondence and make recommendations to senior managers to support their decision making. • Assist in the production and delivery of service-specific reports, briefings and presentations. Key Attributes: • The ability to facilitate conversations with customers and colleagues to gain required information. • Ability to identify the detail needed from data and information provided. • A highly organised, dynamic and confident person. • Strong listening skills. You will be required to apply a high level of attention to detail and concentration when carrying out this role, to support the delivery of the complaints service within Housing, Property and Customer Services at a technical level and show an appreciation of the contribution local government can make to the welfare of the people living, working, and visiting the district. If you would like an informal chat about this post, please call Kate Russell, Performance and Standards Team Leader on 01529 414155. To complete an application form and further details, please visit our website The closing date for all applications is 17 December 2025 The interview date will be 7 January 2026
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Complaints Officer
2 weeks ago
Sleaford, Lincolnshire, United Kingdom North Kesteven District Council Full timeFull-Time (37 hours) – Permanent Grade B2 - £31,537 - £33,699 per annum North Kesteven District Council is seeking an enthusiastic professional to join the Housing, Property and Customer Services division. This post puts you at the heart of the Council, dealing with complaints and customers council wide. This role focuses on an evidence-based approach...
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Customer Experience Officer
2 weeks ago
Sleaford, Lincolnshire, United Kingdom North Kesteven District Council Full timeFull-Time (37 hours) – Permanent Grade B2 - £31,537 - £33,699 per annum North Kesteven District Council is seeking an enthusiastic professional to join the Housing, Property and Customer Services division. This post puts you at the heart of the Council, dealing with complaints and customers council wide. This role focuses on an evidence-based...
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Customer Experience Officer
1 week ago
Sleaford, Lincolnshire, United Kingdom North Kesteven District Council Full timeFull-Time (37 hours) – Permanent Grade B2 - £31,537 - £33,699 per annum North Kesteven District Council is seeking an enthusiastic professional to join the Housing, Property and Customer Services division. This post puts you at the heart of the Council, dealing with complaints and customers council wide. This role focuses on an evidence-based...
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Complaints Officer
2 weeks ago
Sleaford, United Kingdom North Kesteven District Council Full timeNorth Kesteven District Council is seeking an enthusiastic professional to join the Housing, Property and Customer Services division. This post puts you at the heart of the Council, dealing with complaints and customers council wide. This role focuses on an evidence-based approach for complaint investigation and handling, to ensure compliance with the...
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Complaints Officer
2 weeks ago
Sleaford, United Kingdom North Kesteven District Council Full timeFull-Time (37 hours) – Permanent Grade B2 - £31,537 - £33,699 per annum North Kesteven District Council is seeking an enthusiastic professional to join the Housing, Property and Customer Services division. This post puts you at the heart of the Council, dealing with complaints and customers council wide. This role focuses on an evidence-based approach...
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Complaints Officer
2 weeks ago
Sleaford, United Kingdom North Kesteven District Council Full timeFull-Time (37 hours) – Permanent Grade B2 - £31,537 - £33,699 per annumNorth Kesteven District Council is seeking an enthusiastic professional to join the Housing, Property and Customer Services division. This post puts you at the heart of the Council, dealing with complaints and customers council wide.This role focuses on an evidence-based approach for...
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Complaints Officer
2 weeks ago
Sleaford, United Kingdom North Kesteven District Council Full timeFull-Time (37 hours) – Permanent Grade B2 - £31,537 - £33,699 per annumNorth Kesteven District Council is seeking an enthusiastic professional to join the Housing, Property and Customer Services division. This post puts you at the heart of the Council, dealing with complaints and customers council wide.This role focuses on an evidence-based approach for...
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Complaints Officer
2 weeks ago
Sleaford, Lincolnshire, United Kingdom North Kesteven District Council Full time £31,537 - £33,699 per yearFull-Time (37 hours) – Permanent Grade B2 - £31,537 - £33,699 per annumNorth Kesteven District Council is seeking an enthusiastic professional to join the Housing, Property and Customer Services division. This post puts you at the heart of the Council, dealing with complaints and customers council wide.This role focuses on an evidence-based approach for...
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Complaints & Customer Services Officer
2 weeks ago
Sleaford, United Kingdom North Kesteven District Council Full timeA local government organization in Sleaford is seeking a dedicated professional for complaint handling within the Housing, Property, and Customer Services division. The successful candidate will support the administration of complaints, ensure compliance with policies, and engage with a diverse range of customers. Required are strong organisational and...
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Aacc Administrator
1 week ago
Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full timeWe are keen to support and develop our staff and encourage promotional opportunities within the organisation. As an employee on NHS Lincolnshire ICB, you will have access to multiple benefits including a comprehensive employee assistance programme, generous annual leave allowance, hybrid working and free on-site parking. NHS Lincolnshire Integrated Care...
