HR Advisor- Home Based

The HR Information Systems (SuccessFactors) Specialist is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle. This position plays a key role in supporting key modules including Employee Central, Performance & Goals, Recruitment, Learning, and People Stories. There may be travel to our other sites in the UK, Ireland and internationally, as and when required.
This role is based out of our London office on Worship Street, with 1 day working from home.
SAP SuccessFactors Configuration and Maintenance
Configure and maintain core data structures, including business rules, workflows, job architecture, and permissions.
Support regular data updates, audits, and corrections to ensure ongoing accuracy and compliance.
Performance & Goals (PMGM)
Support annual and mid-year performance cycles by preparing forms, ensuring access, and assisting with reporting.
Note this role works closely with our People Performance and Development team leads.
Recruitment & Onboarding (RCM & ONB)
Ensure recruitment and onboarding processes run smoothly through timely updates and accurate configurations.
Note this role works closely with our Talent Sourcing and Onboarding leads.
Build and maintain standard dashboards and reports to support people data needs.
Work closely with key senior stakeholders and analysts to support key business led data projects.
Ensure data is entered accurately and users are onboarded with access to relevant tools and systems.
System Integration, Data Governance & Compliance
Support IT and People Operations in maintaining data flows between SuccessFactors and other systems (e.g. payroll, benefits, identity management).
Follow data governance practices to help ensure GDPR compliance and accurate People Operations records.
Provide day-to-day technical support for the Unily communications platform, helping maintain functionality and user access. Work with IT and Internal Communications on platform updates, user permissions, and content layouts.
Flag recurring issues for review and contribute to solutions or training where needed.
Produce regular and ad hoc reports from SuccessFactors to support People Operations and HR reporting requirements.
Maintain data accuracy within reports and dashboards and assist users in accessing relevant insights.
Work closely with key senior stakeholders and analysts to support key business led data projects.
System User Support and Training
Deliver training to People Operations users and people managers to support understanding of system processes and features.
Assist with the testing and implementation of new SuccessFactors features and updates.
Support small-scale projects or configuration changes as part of broader system improvements.
Maintain and optimize Zendesk configurations and workflows to support efficient HR service delivery and enhance user experience.
Monitor system performance, user feedback, and common issues to suggest and support process improvements.
Stay informed on SuccessFactors updates and highlight relevant changes to the People Operations team, relevant IT, Payroll and Business Analytics stakeholders, as well as the CPO.
Degree or equivalent qualification in Human Resources, Business Administration, Information Systems, or a related field.
Additional training or certification in SAP SuccessFactors or HR systems administration is desirable.
Courses or qualifications in data management, analytics, or project coordination are an advantage.
Strong configuration experience with Employee Central and PMGM (certifications are a plus).
~ Solid understanding of GDPR, HR data governance, and access controls.

Experience with other HR systems (LMS, ATS, payroll integrations).
Project management skills (Agile, or PMP preferred).
Strong analytical mindset and experience in delivering HR dashboards and data storytelling.