Network Support Handler

2 weeks ago

United Kingdom First Central Services Full time

Location: Haywards Heath Salary: From £21,000 per year depending on experience Department: Customer & Operations

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

Are you an experienced and highly organised administrator ? Do you have strong communication skills and ability to speak with colleagues at all levels? If so then we want to hear from you

We need a Network Support Handler to join our Performance Function team based in our Haywards Heath, West Sussex office.

This is a hybrid role, so you will spend 3 days working from home and 2 days in the office, Monday to Friday. Your working hours will rotate between 8am-4pm, 9am-5pm and 10am-6pm.

Your main role will be to complete general administration and housekeeping duties for the Network and Engineering teams. You will also be responsible for the day to day operational aspects, ensuring a seamless Customer journey.

You’ll be great in this role if you have: 

  • Have experience in an administrative role
  • Ideally have experience working in a regulated industry
  • Have strong communication skills
  • To be very well organised and able to juggle multiple tasks or deadlines

What’s Involved:

  • Process the daily task list and allocate, re diary as required
  • Provide general administration duties for the engineer’s team
  • Allocate work to engineers to ensure all are dealt with in KPI’s and SLA
  • Manage the Non-Network repair process
  • Dealing with ongoing repair and total loss cases and assisting with any issues that may arise
  • Expand knowledge base to assist in the dealing with engineering task, to include Engineering systems, repair technology, valuations and salvage categories
  • Process customer e mails and enquiries
  • Handling incoming and outbound calls – dealing with businesses and the motoring public
  • To ensure compliance with company and other relevant standards/ regulations at all times (including TCF)
  • Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
  • Any other reasonable duties

Your Experience:

  • Ability to understand the motor claims administration processes
  • Knowledge of FCA requirements (including TCF)
  • Understanding of claims in motor insurance

Skills:

  • Good level of communication skills, both verbal and written
  • Good time management and organisation skills with the ability to prioritise own work
  • Good understanding and ability to use Microsoft Office

Behaviours:

  • Self-motivated and enthusiastic
  • Embrace, embed and incorporate the Company Values
  • An organised and proactive approach
  • Emphasis on attention to detail and accuracy
  • Able to work on your own initiative and as part of a team
  • A flexible approach and positive attitude
  • Strives to deliver performance targets and drive business improvements to contribute to the success of the business

Are you up for the challenge? Would you like to join our vibrant and busy team? If so we want to hear from you today

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here .

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

We’re happy to discuss flexible working during the recruitment process.

As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.

86% of people would recommend a friend to work at First Central

Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more

Flexible Bank Holidays

Eight flexible bank holidays; you can choose which festivals you observe

We’re passionate about it. Everyone gets a paid day off annually to volunteer

Electric Car Scheme

Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing

Flexible Working

We’re flexible; most roles let you mix office and home working. We work fluidly around core hours

Your Time in Need

Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you

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