Night Field Service Engineer

4 weeks ago

Milton Keynes Buckinghamshire, United Kingdom Pyramid Search Full time

Our client, an industry leader is looking for an experienced Field Service Engineer to cover the Milton Keynes / Northampton area and to be part of their field operations. They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions.
Ideally you will have at least 1 year's experience within the field, maybe from a vending, locker, self service, gaming or similar or even an ATM background.
As a field Service Engineer you will provide technical support to their customers by carrying out maintenance mainly on ATM's but also on a range of Self-service devices based at banks, supermarkets, and independent stores across the required areas.
You will be working independently, 'in the field', travelling to required areas on a daily basis. You will be provided with a company van, a mobile and a laptop, training, and network of support you need to work autonomously.
Maintain / repair technical hardware problems on customer sites, predominantly ATM's, but you may also work on Self-Service, Kiosks, Lockers and Vending machines.
* Work within the times scales as set out in the Service Level Agreements (SLAs).
* Attend training classes to ensure fulfilment of Service Levels.
* Liaise, coordinate with sub-contractors when needed.
* Make recommendations for improving our service, reliability & performance
Technical hands-on experience working on either self-service machines, vending machines, ATM's or other such hardware is essential
* Experience of working on Windows based software is advantageous
* Previous experience in a similar customer facing environment working to achieve customer service level agreements
* A flexible approach to work and a willingness to learn new skills
* A full UK Valid Driving License is essential for this role and comes with a vehicle, fuel card, laptop, phone, tools and workwear.
30pm Monday to Friday with 1 weekend in 4. Either before or after your weekend on, you choose to take 2 days off in the week either before or after the weekend worked.
There is also overtime paid.
Competitive Salary with regular overtime opportunity
* In house training on new product offerings
* 9% pension scheme (combined contributions)
* 2 x salary Life Assurance
* Refer a Friend scheme
* Optional Healthcare plan including retail discounts
* Employee Assistance Programme and much more

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