IT Systems Administrator

3 weeks ago

London, United Kingdom Molo Full time

About Colcap:

ColCap/Molo is a leading and privately owned non-bank lender operating in the Australian and UK markets. Colcap specialise in prime mortgage loans and have a loan portfolio in excess of $15 Billion and prime Buy To Let (BTL) mortgages through its subsidiary, Molo Finance in the UK.

This role will provide IT Support to the UK subsidiary’s Molo Finance and Colcap UK, primarily in London, with occasional visits to the Birmingham office:

Key Responsibilities:

  • Log all calls using the IT Helpdesk System, ensuring all issues are resolved within agreed timescales, and provide support for all IT issues managed via the Helpdesk system.
  • Own and manage new user onboarding, including setup on all systems.
  • Own and manage offboarding process ensuring access removed across all systems.
  • Ensure all computers are updated with the latest Microsoft security patches and antivirus definitions.
  • Support Windows platforms, Active Directory, and Office 365 administration.
  • Set up and configure all company devices, including mobiles, using the MDM.
  • Assist with video conferencing requirements.
  • Liaise with vendors to resolve service/application issues.
  • Coordinate with IT suppliers for the purchasing of all IT equipment.
  • Manage IT inventory and asset management.
  • Support and troubleshoot End User hardware, Software, and applications, with travel between London and Birmingham branches as needed.
  • Collaborate with Head Office to troubleshoot issues reported by users when required.
  • Participate in IT projects when required.
  • Perform first-level Network Troubleshooting tasks if required.
  • Create and maintain documentation for IT systems, processes, and procedures.
  • Train staff on the proper use of IT systems and best practices.
  • Monitor systems for potential vulnerabilities and respond to security incidents.
  • Undertake any other reasonable requests.

Qualifications & Experience:

  • Proven experience as an IT Systems Administrator/First Line and Second Line Support.
  • Experience supporting multi-site clients, including international locations.

  • Intermediate level of knowledge and application in:
  • MS Windows Server Technologies
  • Active Directory – management and administration
  • Office 365 – management and administration
  • Intune – administration and management
  • Cloud-based SaaS environments

  • Ability to configure and troubleshoot issues using:
  • All MS Windows Server Platforms
  • All MS Exchange Technologies
  • All O365 Technologies
  • Ability to configure auto provisioning and management of access via Okta
  • Experience supporting G Suite
  • Knowledge managing Windows & MacOS devices

Skills:

  • Strong knowledge of network protocols, firewalls, VPNs, and security technologies.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication skills, with the ability to explain technical issues to non-technical users.
  • Ability to work independently and as part of a team.
  • Attention to detail and strong organizational skills.

Working Conditions:

  • Physical Requirements:
  • Will require lifting and moving of computer equipment.
  • Ability to work in a seated position for extended periods.
  • Will require occasional after-hours work for maintenance or emergencies.

What We Offer:

  • Competitive Salary
  • Health, Dental, Optical, and Mental Health Cover
  • Pension contribution
  • 25 days holiday + National holidays
  • Company offsites

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.

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