IT / Systems Development Analyst

2 weeks ago

City of London Greater London, United Kingdom Capita plc Full time

Home based role Help strengthen our Team as our Network Release Analyst. Home based role
This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of releases across the enterprise and our customers, spanning multiple software and hardware vendors. Releases will be inclusive of, but not limited to, vendor application updates / patches, operating system patches, security advisories / improvements, hardware (IOS & firmware), upgrades, projects and programs.
The role will be required to deploy and support release management policies, along with the processes behind the relevant policies and thereafter assist to provide overall Release Management and governance to the business and our customers.
Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity.
Assist in the release package design, build, configuration and package acceptance including business sign off.
Work with project and service support teams to ensure any potential CI's are correctly identified and managed through a quality release management deployment programme.
Work with wider shared services teams (NOC, Major Incident, Change, Problem, etc) in implementation of Release Management tools / procedures.
Required to provide wider support within the Configuration Management space where required.
Strong experience in release management and come from a networking background.
Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role.
Sound technical knowledge and understanding of IT / Network / Communications services including WAN / LAN, VoIP, Ethernet, ADSL / SDSL, Security, MPLS networks.
Intermediate level working knowledge of Microsoft Excel.
Demonstrate relationship building, motivation and influencing skills to achieve results.
Experience in the Telecoms, Service Provider, or IT industry, with a good understanding of Local Government, preferably from experience of working with or within this area.
Ideally ITIL qualification and experience of applying ITIL (IT Infrastructure Library framework) in the workplace.
Ideally have industry recognized network qualification (Cisco CCNA/Comp Network+)
About Capita Technology and Software Solutions (TSS)
Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients.
Opportunity to progress your career.
~23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
~ The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
~ Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
~ Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.

You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
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