Caretaker / General Assistant / Maintenance

4 weeks ago

Manchester, United Kingdom Signature Full time

Are you looking for an opportunity where you will play a key part in delivering amazing customer experience? Are you outgoing, super organised, friendly, fun and know what GREAT service looks like? Do you enjoy a role that isn't desk based 100% of the time, and enjoy getting your steps in at the office? Do you enjoy being the centre of attention and love to make people feel welcome? If yes, then this role could be for you

Monday to Friday 40 Hours
Availability required 7am - 6pm

JOB OBJECTIVES AND RESPONSIBILITIES
The ultimate goal of the Roving Ambassador is to support the FOH leadership team and facilities manager to deliver contractual service requirements, exceed expectations and create a memorable 5* experience for all who work or visit the building
Provide exceptional customer service to visitors and colleagues, ensuring that their needs and expectations are met or exceeded
Provide intuitive service with absolute understanding of our customer's needs to create exceptional experiences that result in lasting positive memories
MAIN DUTIES
Act as main support to the FOH Lead and facilities manager
Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required
Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
Own and complete the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture
Provide at desk first fix IT and AV support
Be the face of the facilities team by providing tangible service that is visible and easily accessible
Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
Greet and acknowledge all visitors and colleagues as they arrive/depart/pass by, ensuring they receive exceptional service
Provide ad hoc cover and support to other work areas, such as: Reception, Mailroom
Lead briefings in the absence of the FOH lead or facilities manager
Proactively host and manage queues, striving to make the arrival or departure process as efficient as possible
Carry out floor walks and service audits, and proactively logging work orders
Utilise a hands on approach whilst ensuring the service delivery is at the required standard
To escalate any feedback relating to the service provided by the service team
Creating, updating, and displaying signage as required
Support the provision of other services, such as mail distribution, IT hardware goods in/out
Administrative tasks and ad hoc reporting
Support onsite facilities inspections
Focus on out of line safety and security items
Host contractors on site
Respond to First Aid incidents
PERSON SPECIFICATION
~1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality
~ Warm and engaging communication style, able to quickly build rapport and meaningful relationships with new people
~ Able to work independently and coordinate multiple tasks at once
~ Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
~ Immaculate grooming, personal presentation and sense of style
~ Must be highly proficient in Outlook, Word, Teams, and Chrome
~ Essential to be able to process large volume of queries across multiple platforms
~ Average 70wpm typing speed desirable

Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation

TPBN1_UKCT

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