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Senior Information Technology Support

3 months ago

London, United Kingdom Stott and May Full time

Role: Senior IT Support Analyst Location: London
Type - Full time, permanent, 3 days a week onsite
We are looking for a Senior IT Support Analyst to join our IT Service Desk team. In this role, you will provide top-tier, customer-focused support, managing incidents and service requests while ensuring compliance with company policies and ITIL practices. You’ll also handle processes for joiners, leavers, and movers, resolve complex support issues, and manage small IT projects such as hardware refreshes and application rollouts.

Troubleshoot and resolve IT incidents and requests, from simple access issues to complex problems.
Improve IT support processes and collaborate with the IT Service Desk Manager.
Conduct daily IT operational checks, such as backups and application availability.
Lead or contribute to IT tasks and projects, including hardware/software provisioning and IAM.

Proven experience in a similar IT support role.
Strong knowledge of Windows 11, Azure, Office 365, Teams, SharePoint, Citrix, and more.
Experience with backups, restores, and supporting AV/media technologies.
com for immediate consideration.