Customer Experience Executive

3 weeks ago

Stevenage Hertfordshire, United Kingdom The Institution of Engineering & Technology Full time

What if you could join a productive, supportive team committed to providing excellent customer service experience?
We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.
Prior experience in an administrative role within a customer led service industry is essential, ideally including event coordination, meeting arrangement, interview facilitation, and diary management. The role benefits from hybrid working, which for us means attending the Stevenage office at least 2 to 3 day per week as well as home working.
but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.
To contribute to the achievement of the department’s overall objectives and key performance Indicators through the arrangement of professional review interviews.
To use a complex database and workflow system to process applications for Registration .
To process applications within the prevailing regulatory framework; To host and monitor online interviews to ensure smooth running and resolve any issues, technical or other that may arise.
To undertake any other duties and projects at the request of my line manager.
To comply with data protection registration and act responsibly on matters of data disclosure both internally and to third parties.
A good team player with a flexible approach
We celebrate diversity and are committed to creating an inclusive environment for all employees.

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