Customer Service Advisor
1 month ago
Customer Service Advisor – German Speaking
Company Name
Berry Recruitment are working with a dynamic and customer-focused company seeking a passionate and dedicated Customer Service Advisor to join their team based north of Swansea. If you thrive in a fast-paced environment, enjoy helping customers, and want to contribute to our success, we’d love to hear from you
Role Overview
As a Customer Service Advisor , you will be the first point of contact for their valued customers. Your primary responsibilities will include:
- Handling inbound calls and emails from customers with professionalism and empathy.
- Resolving queries, complaints, and requests promptly and efficiently.
- Providing accurate information about our products/services.
- Building strong relationships with customers to ensure their satisfaction.
- Collaborating with other team members to improve processes and enhance customer experiences.
Requirements
To excel in this customer service advisor role, you should have:
- A fluent and full understanding of the German language
- Excellent communication skills (both written and verbal).
- A positive attitude and a genuine desire to help customers.
- Strong problem-solving abilities.
- Proficiency in using computer systems and software.
- Previous experience in a customer service role is preferred but not essential.
What’s On Offer
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and inclusive work environment.
- Flexible working hours.
How to Apply
If you’re ready to make a difference and be part of a dynamic team, please apply online or contact Dave Smith at Berry Recruitment in Newport for more information.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
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