Support Engineer L2/3, Manchester Airport
3 weeks ago
Overview
Position Overview:
As a Engineer Service Operations Support Specialist, you will play a pivotal role in delivering exceptional support to both internal and external customers, ensuring adherence to customer contracts and Service Level Agreements (SLAs). Your responsibilities encompass the correct functioning, maintenance, and resolution of incidents across various systems and products. You will act as the Single Point of Contact (SPOC) for customers, coordinating interventions, and managing fault resolutions within prescribed SLAs.
Key Responsibilities:
1)Incident and Problem Management:
- Execute incident and problem management support at the highest standards.- Coordinate resolution with appropriate resolver groups, ensuring the shortest restoral times possible.- Initiate timely escalations to specialized resolver groups within and outside SITA based on customer contracts SLAs.
2)Equipment Maintenance and Replacement:
- Manage the replacement of faulty equipment using spares, ensuring timely replenishment according to availability and sparing policy.
3) Team Management and Standards Adherence:
- Ensure the Service Operations team adheres to the highest working standards for incidents and problems.- Provide guidance, support, and direct management to maintain service quality.
4)Proactive Problem Detection and Resolution:
- Proactively detect problems related to service and infrastructure operations.- Conduct diagnostics and take ownership of service requests to ensure timely resolution.
5)Installation and Infrastructure Operations:
- Adhere to installation guidelines and industry best practices for quality service delivery.- Utilize appropriate tools and equipment for installations, interventions, and repairs following Service Operations and Delivery guidelines.
- Maintain Microsoft server operating systems and related SITA software.
6)Change Management and Configurations:
- Perform Change Management, Configurations, Design, and Implementation of supported Products & Systems.
7)Supplier Management and Reporting:
- Manage local suppliers providing services to SITA Service Operations centers.- Report on services provided to management.
8)Analysis, Documentation, and Testing:
- Conduct analysis, definition, documentation, and testing of application & systems enhancements.
9)Onsite Support and Continuous Improvement:
- Provide onsite support during service cutover.- Continuously identify and document lessons learned, known errors, and operational knowledge for improved services.
10)On-call Support:
- Be contactable for escalations and support on an on-call standby basis.- Perform assigned tasks on a 24x7 shifts basis when required.
QualificationsEducation & Qualifications:
- Diploma/Certificate in Computer Science or Electronic Engineering.- Possession of applicable vendor/technology entry-level certifications or equivalent work experience, including but not limited to:MCSA (Microsoft Certified Solutions Associate)MCTS (Microsoft Certified Technology Specialist)CCNA (Cisco Certified Network Associate)Linux/Oracle entry-level certificationAIX Specialist certificationITIL Foundation Certificate
Key Responsibilities:
- Provide comprehensive support for network, application, and system-related issues.- Collaborate with internal teams and external stakeholders to ensure seamless operation within the Airport/Airline industry.- Troubleshoot and resolve technical problems, ensuring minimal downtime.- Assist in the implementation and maintenance of network and system solutions.
Skills and Competencies:
- Proficient in system troubleshooting, acting as the main administrator of the servers and installations.- Strong understanding of Airport/Airline industry operations.- Good communication and interpersonal skills.- Ability to work independently and collaboratively in a fast-paced environment.- Detail-oriented with a focus on delivering high-quality results.
#J-18808-Ljbffr-
Passenger Service Assistant
7 days ago
Manchester Airport, United Kingdom Meridian Business Support Full time**Passenger Service Assistant - Manchester Airport** This is a great opportunity to get into the aviation industry by becoming aPassenger Service Assistant at Manchester Airport. As a Passenger Service Assistant you will be responsible formeeting passenger's in wheelchairs and escorting them through the airport all the way to departures. Assisting with any...
-
Airport Cleaner
2 weeks ago
Manchester, United Kingdom Optime Group Full time3 days ago Be among the first 25 applicants Are you looking for a rewarding career opportunity where you can contribute to the smooth operation of a bustling airport? Aviation Recruitment experts Optime are searching for an experienced Airport Terminal Cleaner to join a well-respected and successful client at Manchester Airport. Join our team and become an...
-
Manchester Airport Weekday Cleaner
6 days ago
Manchester, United Kingdom Turquoise Cleaning Full timeWe are looking for 2 experienced and reliable cleaners to join our team in Manchester airport Cleaning retail units. Duties include, sweeping, mopping and general house keeping. 3 days mon, tue, wed. (18 hours per week) 3 days wed, thu, fri. (18 hours per week) 11am to 5pm £11 per hour All applicants will be working in security restricted areas in the...
-
Airport Cleaner
2 weeks ago
Manchester, United Kingdom Optime Group Full timeImmediate Starts Available! Are you looking for a rewarding career opportunity where you can contribute to the smooth operation of a bustling airport? We have an exciting opening for a dedicated Airport Terminal Cleaner at Manchester Airport. Join our team and become an essential part of creating a clean and welcoming environment for travellers from around...
-
Cleaner Manchester Airport
4 weeks ago
Manchester, United Kingdom The Best Connection Employment Group Full time**Title: Cleaner Manchester Airport / Airport Cleaner Morning** **CLEANERS REQUIRED!!!** The Best Connection are currently looking for several Cleaners to work for one of our prestigious clients based at Manchester Airport. This is an excellent opportunity to work within the Aviation Industry with full training provided and permanent job opportunities with...
-
Airport Cleaner
3 weeks ago
Manchester, United Kingdom Optime Group Full timeAre you looking for a rewarding career opportunity where you can contribute to the smooth operation of a bustling airport? Aviation Recruitment experts Optime are searching for an experienced Airport Terminal Cleaner to join a well-respected and successful client at Manchester Airport. Join our team and become an essential part of creating a clean and...
-
Passenger Service Assistant
4 weeks ago
Manchester, United Kingdom Meridian Full timeThis is a great opportunity to get into the aviation industry by becoming a Passenger Service Assistant at Manchester Airport. As a Passenger Service Assistant you will be responsible for meeting passenger's in wheelchairs and escorting them through the airport all the way to departures. Assisting with any needs throughout the process of checking to...
-
Decarbonisation Transition Manager
2 weeks ago
Manchester, United Kingdom MANCHESTER AIRPORT PLC Full timeAt MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also...
-
Airport Cleaner Night Shift
4 weeks ago
Manchester, United Kingdom Optime Group Full timeAre you looking for a rewarding career opportunity where you can contribute to the smooth operation of a bustling airport? We have an exciting opening for a dedicated Nigh Staff Airport Terminal Cleaners at Manchester Airport Join our team and become an essential part of creating a clean and welcoming environment for travellers from around the...
-
Finance Manager
7 days ago
Manchester, United Kingdom MANCHESTER AIRPORT PLC Full timeYou’ll be responsible for leading all Management Accounting activity for London Stansted Airport (whist based at Manchester Airport) ensuring that accurate and technically robust management accounts are produced in a timely manner and in line with group finance service levels. You’ll build and maintain key relationships with Divisional Finance Directors,...
-
Labourers Needed in Manchester Airport
6 days ago
Manchester, United Kingdom Shorterm Group Full timeShorterm Group are looking for Labourers in Manchester Airport. You will be general labouring. must have CSCS card 6 months+ work 48 hours per week paid £14 per hour Umbrella If you are interested call natalie on 0189527914
-
Full Time Cleaner
4 weeks ago
Manchester Airport, United Kingdom First 4 Recruitment Full timeWe are recruiting several Cleaners to work with one of our prestigious clients based in Manchester Airport **Days required to work** 4 on 2 off over a 7 day period - 06.00am - 12.30pm **Rate of pay -** £10.42 p/hr (paid weekly) **Your main responsibilities as a cleaner will include (but not be limited to)**: - Sweeping, Mopping, and Vacuuming -...
-
Manchester, United Kingdom Meridian Full timeHealthcare assitants required at Manchester Airport. Meeting passenger's in the wheelchairs and escorting them through the airport all the way to departures. Assisting with any needs throughout the process of checking to departures. The hours are 4 on 4 off shifts and able to work from 04:00am - 00:00pm 8-10 hour shift. Rates are £10 per hour DBS...
-
Kitchen Porter
3 days ago
Manchester, United Kingdom Clayton Hotel Manchester Airport Full timeKitchen Porter –Clayton Hotel Manchester Airport Clayton Hotel Manchester Airport are seeking a Kitchen Porter for an exciting opportunity. With 365 bedrooms, 17 Meeting and Events rooms, our vibrant Aviator Bar and Grill Restaurant, this is a 24/7 property where you will never be bored! Objective of the Role Reporting to the Head /Sous Chef, the Kitchen...
-
Apprentice Kitchen Porter
3 days ago
Manchester, United Kingdom Clayton Hotel Manchester Airport Full timeKitchen Porter –Clayton Hotel Manchester Airport Clayton Hotel Manchester Airport are seeking a Kitchen Porter for an exciting opportunity. With 365 bedrooms, 17 Meeting and Events rooms, our vibrant Aviator Bar and Grill Restaurant, this is a 24/7 property where you will never be bored! Objective of the Role Reporting to the Head /Sous Chef, the Kitchen...
-
Kitchen Porter
3 days ago
Manchester, United Kingdom Clayton Hotel Manchester Airport Full time**Kitchen Porter -Clayton Hotel Manchester Airport** Clayton Hotel Manchester Airport are seeking a Kitchen Porter for an exciting opportunity. **With 365 bedrooms, 17 Meeting and Events rooms, our vibrant Aviator Bar and Grill Restaurant, this is a 24/7 property where you will never be bored!** **Objective of the Role** Reporting to the Head /Sous Chef,...
-
Night Receptionist
4 weeks ago
Manchester, United Kingdom Clayton Hotel Manchester Airport Full time**Night Receptionist - Clayton Hotel Manchester Airport** **We have a fantastic new vacancy for a Night Receptionist in the excellent Clayton Hotel Manchester Airport** **With 365 bedrooms, our vibrant Aviator Bar and Grill Restaurant, this is a 24/7 property where you will never be bored!** **Objective of the Role** Reporting to the Nights Manager the...
-
Apprentice Hairdresser
7 days ago
Manchester, United Kingdom Hairdressing Salon Full timeEvolve Academy is recruiting for Hairdressing Apprentice (Level 3) across Greater Manchester. You will be enhancing you L2 skills from an experienced stylist/barber and your very own Evolve Academy Educator. When starting you Advanced and Creative Hair Professional Apprenticeship within the Salon you will be: Working towards building a column of clients...
-
Assistant Engineer Level 3
2 weeks ago
Manchester, United Kingdom Manchester City Council Full timeWorking Hours: 35 Hours per week Contract Type: Full-Time, Permanent Additional Payments: Casual Car User Allowance Closing Date: 15 May 2024 This role is subject to - Qualification - Must hold HNC / HOD in Civil Engineering or other relevant discipline, or, Be able to demonstrate relevant experience of working within a highway...
-
Night Receptionist
2 days ago
Manchester, United Kingdom Clayton Hotel Manchester Airport Full time**Night Receptionist at Clayton Hotel Manchester Airport** **We have a fantastic new vacancy for Nights Receptionist in the excellent Clayton Hotel Manchester Airport** **Objective of the Role** **To work closely alongside and support our Night Manager with a focus on hotel and guest security, operational duties as well as maintaining the agreed standards...