Program Manager UK

3 weeks ago

United Kingdom Mainframe Full time

UK | Bristol or Reading | Remote or Hybrid - Full time

Do you want to work in a supportive environment where people believe in innovating through experimentation and research? Do you love to travel and want to have an impact on the future of the travel sector by working closely with industry leaders? Then you might be in the right place.

With travel being back for good and the multi-day sector catching up with increasing demand, as an established tech company that has one decade of experience in the field, our team is and will be growing. We welcome applications from high-potential candidates with varied experiences and skills and we are always excited when applicants bring in expertise from the travel sector.

About Kaptio:

  • Kaptio is an international Travel Tech company, founded and headquartered in Reykjavik, with operations in Iceland, UK, and Canada. We currently have offices in Reykjavik, Bristol and Reading.
  • We have successfully enabled ambitious travel brands to grow with our product, the Kaptio Travel Platform, built on Salesforce.
  • Our vision is to become the market leader for multi-day travel technology.
  • Our team is composed of around 50 software product specialists and travel industry experts who are passionate about travel with innovation at heart.
  • Our spirited, iterative, and trustworthy nature guides us through our mission to enable ambitious multi-day travel brands to achieve sustainable growth.
  • We believe that people collaborate best in person. We make sure to offer working spaces in our locations that have comfortable and spacious facilities with meeting rooms and quiet areas for our teams to work together. We make sure that everyone can be included, regardless of their location and hybrid collaboration is at the heart of Kaptio as an international company.

What are we looking for?

Program Manager leads the successful execution of customer implementation programs as well as other customer projects; interfacing with both internal teams, contractors, partners, and customers. The role can be a fully remote role in the UK or a hybrid / on-site role at one of our offices in Bristol or Reading. The ideal candidate would be willing to travel to the offices every once in a while to meet with collegues and customer. 

In this role, you will manage the project through the complete program lifecycle, from aspiration to delivery and customer sign-off. This includes ensuring that the program and underlying delivery projects are delivered on time, meets business & technical requirements and is within the agreed budget.

Responsibilities & Duties

As a Program Manager at Kaptio you are responsible for:

  • Leading and inspiring team members by creating clarity around goals, vision, milestones, and purpose and dealing with escalated issues in a timely manner.
  • Ensuring the successful delivery of all aspects of an implementation program and other customer projects; tracking deliverables and progress against scope, schedule, risk, quality and budget.
  • Planning, defining, documenting, communicating and following through on milestones and delivery through successful management of delivery work streams.
  • Driving alignment by facilitating regular program team meetings, ensuring the team is well informed on the overall project status and they have all the tools required to successfully deliver.
  • Ensuring effective communication across Kaptio and with our customers and partners; Acting as the program's main point of contact to any request.
  • Ensuring that teams work according to an agreed implementation process.
  • Providing support to delivery leads in adhering to the company’s quality standards and procedures as well as providing support through consultation, coaching and mentoring.

Ideal track-record and competence

  • Prior experience in the Travel and Tourism industry is considered an asset
  • Proven track record in enterprise-level software project delivery, preferably on SaaS projects and/or the travel technology industry
  • Leveraging agile project delivery and development
  • Experience in SaaS product delivery, combining product development, delivery, and adoption of new software release and capabilities.
  • A proactive, can-do attitude and strong work ethic; driven to meet or exceed expectations; and a mindful focus on the finer details, all while ensuring a healthy work-life balance.
  • Superior leadership skills; able to manage multiple work streams in parallel and build relationships with all stakeholders
  • Strong written and oral communication skills.
  • An exceptional ability and passion for communication and coordination of teams.
  • Experience with Salesforce is considered an asset
  • A company that has one decade of experience in technology and innovation
  • A motivated and supportive team where everyone is encouraged to progress their skills and share their knowledge with each other
  • Hybrid-friendly work environment and company culture that supports working remotely when necessary, work-family balance is very important to us
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