Compliance & Quality Assurance Specialist- Mental Health

4 weeks ago

Sydenham Oxfordshire, United Kingdom Hire Ground Full time

Compliance & Quality Assurance Specialist - Mental Health / Support Services - £44.7k to £53.7k + excellent benefits

This organisation that offers supported services and accommodation to people with mental health conditions, is looking for a Compliance and Quality Assurance Specialist to join their team. Good knowledge/experience in mental health/support services and very strong administration and writing skills (for writing policies etc). This is a key position responsible for providing operational savvy to ensure that each accommodation is fully compliant with QAF performance standards and maintains its Level A accreditation and developing the framework of joined-up quality monitoring, governance and continuous improvement systems whilst recognising the different delivery models across services. The aim is to improve the quality performance across the business, as well as making the already good services even better.

SALARY ETC:

* £44.7k to £53.7k + excellent benefits such as Health Cash Plan, Health and Wellness support, retailer discounts, enhanced holidays, financial plans and benefits, training opportunities, etc.

* Permanent, full-time.

* Monday - Friday 9:30am - 5pm are the core hours. This role would be subject to flexi-time and working from home on Wednesdays and Thursdays after probation (6 months normally). Flexi-time means starting 8am-10am and finishing 4pm-6pm.

* SE London

REQUIREMENTS:

* Must have full right to work in the UK.

* Knowledgeable in mental health/support services

* Very strong administration and writing skills (for writing policies etc).

* Undergraduate degree, or equivalent, in business administration, operations management or related field to compliance and quality assurance.

* Significant experience of operations and compliance management in CQC or ideally QAF frameworks.

* Beneficial if you have Prince 2, Six Sigma, Lean Management Systems, and/or Agile Methodologies.

* Organising and delivering training workshops in disciplines within the Health and Social Care sector and supported housing.

DUTIES TO INCLUDE:

* Ensure that regulatory standards are maintained and effective monitoring processes are in place to support all accommodations in achieving QAF Level A performance standards, which is embedded, evolves and enables continuous improvement.

* Carry out regular audits in accordance to QAF and company policy and procedures. Carry out spot checks on all locations to monitor standards.

* In association with the Support Services Leader, responsible for external service reviews by Local Authorities and commissioned services reviews by independent external consultants.

* Support the Quality Management department to embed continuous improvement systems, undertaking regular audits to report on quality standards across all the services and departments.

* Support the embedding of person-centred processes in all services, recommending and implementing clear systems to monitor outcomes and demonstrating excellent experience conducting audits to troubleshoot and supporting the turnaround of struggling services.

* To support compliance with Regulator of Social Housing performance standards and good governance, and to commission external consultants to undertake audits on a periodical basis.

* Maintain an effective monitoring system to oversee services and ensure arrangements are in place to guarantee compliance with Health and Safety requirements.

* Ensure that residents receive outstanding customer service and complaints are dealt with in accordance to the company policy and procedure.

* To assist the Digital Department to provide training for all staff.

* In collaboration with the HR Department and Support Services Leader to provide in-house training to staff in order to raise their capacity and continuously develop their skills and performance specifically related to QAF Level A standards.

* Maintain positive relationships with key stakeholders, (including commissioners and funders within the local authority, SLaM staff etc.) and ensure effective partnerships are fostered and robust, and regular communication and liaison maintained.

* Responsible for making sure that all the company's policies, procedures and handbooks are digitalised and stored on SharePoint and/or Compliance Management System.

* Apply for sector related awards and accolades as they contribute towards building the company's brand reputation #J-18808-Ljbffr

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