Office Technical Specialist

3 weeks ago

Leeds, United Kingdom CIIH Ltd TA Headway Recruitment Full time

Our client, a Global Organisation specialising in Consultancy services, are looking to recruit an experienced
Microsoft 365 Technical Specialist
to join their digital workplace team at their office in Northwest Leeds.
You will also be responsible for M365 administration, supporting technical support teams, training, and maintenance of the environment. We believe this is an excellent opportunity for candidates who have previously worked on technical aspects of M365 deployments at enterprise level.
Ensuring the operational health of the M365 environment including availability, maintenance, performance, interoperability, reliability, and security
▪ Assist in the administration and support of an enterprise-level Microsoft Exchange, Teams, OneDrive, mobile access, SharePoint
▪ Troubleshoot M365 related issues including connectivity and mobility when alerted by monitoring software or staff
▪ Involved throughout the lifecycle of projects you will use your broad experience in Microsoft platforms and enterprise technology architecture (Azure/ M365)
▪ Stay updated on Microsoft 365 tools and Microsoft roadmap and its impact to the business
▪ Conduct routine monitoring and analysis to include audit log reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings
▪ Training and educating end-users on M365 capabilities and collaboration tools.
▪ Create and maintain detailed documentation of Microsoft 365 processes and procedures
▪ Execute, manage, and lead users through the on-boarding technical and support process
▪ Support and resolve specific user deployment issues
▪ Interact daily with IT team to provide and share technical issue resolution knowledge and deployment/adoption processes best practices
Exchange, SharePoint, OneDrive for Business, Teams, PowerBI (at least two years' experience)
▪ A strong understanding of SharePoint Online
▪ Experience and good working knowledge of the Power Platform environment (Power BI experience is essential, Power Automate and Power Apps experience desirable)
▪ Experience in supporting Microsoft 365 for an enterprise and working as part of a global IT team
▪ Experience in Microsoft 365 migration activities. A minimum of two years relevant work experience focused on the implementation and/or use of Microsoft 365 and Collaboration technologies
SharePoint, OneDrive, Teams, Exchange, OneNote, Viva Engage and Power Platform etc.
▪ Experience administering M365, Exchange, Azure Active Directory, Teams, OneDrive and SharePoint environments
▪ Experience with data sovereignty situations and options to comply
▪ Experienced in providing technical support to IT teams and end-user support to individuals
▪ The ideal candidate will be a confident individual with good interpersonal and organisational skills, able to deal with people at all levels and communicate to users in a clear, non-technical language. This is a fully office-based role (Mon-Fri) in Leeds, LS18 (NOT REMOTE).

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