IT Support Analyst

3 weeks ago

Chesterfield Derbyshire, United Kingdom IQVIA Argentina Full time

Technical Services Analyst
Hybrid role – Regular ad-hoc requirement to attend Chesterfield site (around 5 days/month)
Within IQVIA’s UK & Ireland Healthcare and Government division, the Insight & Feedback team are experts at developing and implementing tools and strategies to gain insights from staff, patients and service users; and we are the UK’s leading player in delivering health and social care survey programmes.
At a local level, we work with hundreds of individual NHS organisations, collecting real-time data on patient, service user and staff experience, engagement and outcomes. Nationally, we run patient and staff survey programmes for the Care Quality Commission, NHS England and the devolved administrations in Scotland, Wales and Northern Ireland. We have a range of survey solutions we can deploy as appropriate:
Our bespoke Questionnaire Management Platform (QMP) is typically used for national survey programmes that combine elements of paper, online, SMS and telephone surveys
IQVIA Connection allows real-time and interactive deployments. Developed and owned by IQVIA, it is entirely configurable to meet clients’ needs, can be offered either as a fully managed service or a self-service solution.
Our Market Research & Consulting team delivers a range of qualitative market research methodologies to gather deeper insights; and are experts at developing and testing quantitative questionnaires
The Technical Services Team deliver market leading platforms to collect feedback and deliver insights for the health and care sector, working with leading clients to drive patient, service user and staff experience and outcomes.
As Technical Services Analyst reporting directly to the Head of Technical Services, you will supervise a team responsible for a wide-ranging portfolio of projects and systems. You will be overseeing the day-to-day tasks and technical work required to ensure accurate and timely delivery of data and process requirements.
You and the team will need to deliver world class support to internal and external stakeholders against key metrics. You will act as a mentor/coach to the team to help them develop the required skills and knowledge to support clients and the wider team. You will also lead on continuous development of processes and working practices to consistently deliver high standards of stakeholder satisfaction.
You will collaborate with internal teams including client engagement, operations, project management, consultancy and reporting, as well as a list of approved vendors to ensure consistent delivery against contractually agreed SLA’s and related KPIs.
Whether you are building long-term relationships or resolving issues, you will be acting as a brand champion and supporting clients and colleagues by going the extra mile to ensure problems and queries are dealt with swiftly and efficiently.
Overseeing the timely and accurate set up and delivery of technical operational systems for all work programmes including QMP, OCR scanning, data capture and data deliverables
Day to day supervision of Technical Service staff, supporting career aspirations through mentoring and development activities
Monitoring progression of data through survey lifecycle workflow, managing data integrity and quality assurance and preparing data for onward submission to reporting team / clients
Monitoring issue handling and resolution in accordance with SLAs
Providing support to the wider business with queries and investigations
Supporting Information Governance and Data Security activities, including auditing and management of any actions to maintain ongoing compliance
Supporting innovation and improvement activities through process development, design and automation
Supporting Head of Technical Services with business continuity and disaster recovery management.
Experience in SQL querying and data handling
Skills in Web design including HTML and CSS
Good knowledge of MS Office
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.

  • Finance Analyst

    4 weeks ago

    Chesterfield, Derbyshire, United Kingdom Sewell Moorhouse Recruitment Full time

    This client is a global leader in their field! A innovative manufacturer with a unique approach and a long standing reputation of being customer focused and forward thinking Your duties as a Finance Analyst would include:- Monthly reconciliation of Inventory records to General Ledger for each stocking location within EMEA, APAC & NA. Processing of...

  • Senior Financial Analyst Projects

    4 weeks ago

    Chesterfield, Derbyshire, United Kingdom Sewell Moorhouse Recruitment Full time

    This client is a global leader in their field! Your duties as a Finance Analyst would include:- Monthly reconciliation of Inventory records to General Ledger for each stocking location within EMEA, APAC & NA. Processing of monthly journals, account reconciliations and balance sheet flux analysis including global intercompany movement. Analysis and...

  • Finance Analyst

    5 days ago

    Chesterfield, Derbyshire, United Kingdom Sewell Wallis Ltd Full time

    This client is a global leader in their field! A innovative manufacturer with a unique approach and a long standing reputation of being customer focused and forward thinking Your duties as a Finance Analyst would include:- Monthly reconciliation of Inventory records to General Ledger for each stocking location within EMEA, APAC & NA. Processing of monthly...

  • Finance Analyst

    5 days ago

    Chesterfield, Derbyshire, United Kingdom Sewell Wallis Ltd Full time

    This client is a global leader in their field! A innovative manufacturer with a unique approach and a long standing reputation of being customer focused and forward thinking Your duties as a Finance Analyst would include:- Monthly reconciliation of Inventory records to General Ledger for each stocking location within EMEA, APAC & NA. Processing of monthly...

  • Finance Analyst

    5 days ago

    Chesterfield, Derbyshire, United Kingdom Sewell Wallis Ltd Full time

    This client is a global leader in their field! Your duties as a Finance Analyst would include:- Monthly reconciliation of Inventory records to General Ledger for each stocking location within EMEA, APAC & NA. Processing of monthly journals, account reconciliations and balance sheet flux analysis including global intercompany movement. Analysis and...

  • Finance Analyst

    4 days ago

    Chesterfield, Derbyshire, United Kingdom Sewell Wallis Ltd Full time

    This client is a global leader in their field! Your duties as a Finance Analyst would include:- Monthly reconciliation of Inventory records to General Ledger for each stocking location within EMEA, APAC & NA. Processing of monthly journals, account reconciliations and balance sheet flux analysis including global intercompany movement. Analysis and...

  • IT Support Analyst

    3 weeks ago

    Derby, Derbyshire, United Kingdom In Technology Group Full time

    We are looking for the following skillset - 1st/2nd Line Support Customer Service Excellent all-round IT Skills Communication skills Troubleshooting Helpdesk / SLA Support I have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established telecommunications company in the Derby area...

  • Technical Services Analyst

    3 weeks ago

    Chesterfield, Derbyshire, United Kingdom IQVIA Argentina Full time

    Technical Services Analyst Hybrid role – Regular ad-hoc requirement to attend Chesterfield site (around 5 days/month) Overview Within IQVIA’s UK & Ireland Healthcare and Government division, the Insight & Feedback team are experts at developing and implementing tools and strategies to gain insights from staff, patients and service users; and we are...

  • Finance Analyst

    1 week ago

    Chesterfield, United Kingdom Sewell Wallis Full time

    This client is a global leader in their field! A innovative manufacturer with a unique approach and a long standing reputation of being customer focused and forward thinking Your duties as a Finance Analyst would include:- Monthly reconciliation of Inventory records to General Ledger for each stocking location within EMEA, APAC & NA.Processing of monthly...

  • Business Analyst

    3 weeks ago

    Hackney, Derbyshire, United Kingdom Clear IT Recruitment Limited Full time

    Our client is seeking an experienced Business Analyst to work on a Fixed term contract tile the end of October, to be based in their Hackney, London School. Job Purpose Analysis of current central services landscape in preparation for transformation project. Main Duties & Responsibilities: • Map out and report on the systems landscape. • Map data...

  • Business Analyst

    3 weeks ago

    Hackney, Derbyshire, United Kingdom Clear IT Recruitment Limited Full time

    Our client is seeking an experienced Business Analyst to work on a Fixed term contract tile the end of October, to be based in their Hackney, London School. Analysis of current central services landscape in preparation for transformation project. Map data points and create Power BI dashboards for central services. • Drive awareness of requirements...

  • Finance Analyst

    2 weeks ago

    Chesterfield, United Kingdom Sewell Wallis Ltd Full time

    This client is a global leader in their field! A innovative manufacturer with a unique approach and a long standing reputation of being customer focused and forward thinking Your duties as a Finance Analyst would include:- Monthly reconciliation of Inventory records to General Ledger for each stocking location within EMEA, APAC & NA. Processing of...

  • Finance Analyst

    2 weeks ago

    Chesterfield, United Kingdom Sewell Wallis Ltd Full time

    This client is a global leader in their field! A innovative manufacturer with a unique approach and a long standing reputation of being customer focused and forward thinkingYour duties as a Finance Analyst would include:-Monthly reconciliation of Inventory records to General Ledger for each stocking location within EMEA, APAC & NA.Processing of monthly...

  • System Support Analyst I

    4 weeks ago

    Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

    At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct,...

  • System Support Analyst I

    4 weeks ago

    Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

    At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct,...

  • Data Analyst 4

    7 days ago

    Chesterfield, United Kingdom My3Tech Full time

    Job: Data Analyst 4 Location : North Chesterfield VADuration : Long Term Interview Mode: In Person Client isseeking a skilled Data Analyst to join our team andplay a crucialrole in the Data Strategy project for establishing an enterprisedata solution at client . As a Data Analyst you will beresponsiblefor overseeing our data systems and...

  • Business Analyst Project Manager

    4 weeks ago

    Chesterfield, United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment Group are pleased to be supporting one of our Key clients in Chesterfield as they look to recruit a Business Analyst on an initial 12 month contract basis. Working full time from their state of the art Chesterfield based offices, the successful BA/PM will play a key role in leading a number of high priority projects meaning applicants...

  • People Systems Support Analyst

    4 weeks ago

    Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

    At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct,...

  • People Systems Support Analyst

    4 weeks ago

    Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

    At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct,...

  • People Systems Support Analyst

    2 weeks ago

    Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

    Job Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including...