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Professional Services Engineer

3 months ago

Sandiacre Derbyshire, United Kingdom Air IT Full time

Are you ready to take your IT career to the next level? At Air IT, we’re looking for a talented Professional Services Engineer to drive the technical success of our projects. If you have a passion for delivering high-quality IT solutions and thrive in a dynamic environment, we want you on our team

Role Overview:

As a Professional Services Engineer , you’ll be responsible for all technical aspects of your assigned projects, ensuring they are delivered efficiently and successfully. You’ll work closely with our Project Management Office (PMO) to keep projects on track and in line with SLAs and agreed timelines.

Key Duties and Responsibilities:

  • Deliver high-standard customer projects within set timelines
  • Collaborate with the Air IT PMO to schedule and ensure smooth project execution
  • Review scope of works before starting projects, reporting any issues to management or PMO
  • Provide comprehensive handovers to the Service Desk upon project completion
  • Identify and report snagging issues that may cause project delays
  • Log and action all activities in the CRM system following Air IT Project procedures
  • Maintain information security by adhering to our Information Security Management System (ISMS) and relevant policies

Qualifications, Knowledge, and Experience:

Essential:

  • IT project delivery experience
  • Experience in administering and supporting the latest Microsoft technologies
  • Experience in setting up and maintaining business system networks based on Microsoft technologies
  • Setting up and supporting mobile devices
  • Excellent communication and customer service skills
  • A current, valid driving license
  • Proficiency with:
  • Microsoft Windows Server Operating Systems (2008-2022)
  • Microsoft Exchange Server (2010-2019)
  • Microsoft Windows Hyper-V/VMware vSphere and vCentre
  • Microsoft 365 (email migrations, Intune deployment, Azure Information Protection, Azure AD join, AD Connect, SharePoint Online, DLP, MDM)
  • Multi-Factor Authentication and conditional access setup and configuration for Office 365
  • Microsoft Active Directory, Windows Server, and related server roles (IIS/RDS/DFS/NPS)
  • Microsoft Azure Active Directory and Intune

Desirable:

  • Microsoft Azure IaaS technologies
  • Microsoft Azure Virtual Desktop
  • Mimecast
  • Backup Technologies (Veeam and Datto)
  • Firewall Technologies (Sophos UTM/XG, SonicWall, Cisco Meraki)
  • Detailed knowledge of switching and routing, including VLANs and networking technologies (TCP/IP, VPN, DHCP, DNS, SSL) (Aruba, Cisco, UniFi)
  • Building wireless networks (Meraki & UniFi)

Why Air IT?

  • A supportive and dynamic work environment
  • Opportunities for professional growth and development
  • Competitive salary and benefits package
  • A chance to work with cutting-edge technologies and innovative projects

The Benefits

Joining Air IT means unlicking a world of perks and opportunities, including;

  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service

At Air IT we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.

At Air IT, we’re more than just an IT provider – we’re a family. We value diversity and are committed to creating an inclusive environment where everyone can thrive. Join us and help shape the future of IT solutions for SMEs across the nation.

Apply Now and Become a Part of the Air IT Success Story