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Customer Service Team Lead
4 days ago
Team Leader Customer Service Hours: 9-5, Monday – Friday Hybrid: Milton Keynes Is this the role you are looking for If so read on for more details, and make sure to apply today. Role purpose The role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day running of the Customer Service team. Use experience and skills to lead and support the team managing customer enquiries, collecting, and posting of payments, customer redemptions and ensuring the smooth transition of customer product transfers within agreed SLAs and in line with the Bank’s policies and procedures. Support the team in managing the overall customer journey, conversations and communications with brokers, Solicitors, and internal colleagues effectively. About us Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We’re one of the fastest growing banks of our kind in the UK and are a subsidiary of Gatehouse Financial Group Limited. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments. Our way of operating is stable, transparent, and shares risk and reward in an equitable way. That’s why we talk about balanced banking. Key responsibilities
- Line Manager responsibility for c.6 customer service advisors
- Lead, motivate and develop the team, resolving performance and behaviour issues promptly and encourage all team members to deliver to their full potential
- Contribute to the maintenance of a strong control environment by minimising avoidable breaches and risk events
- Support the team with the most difficult queries and escalations
- Oversee the key processes within the department to ensure we’re delivering excellent customer outcomes, every time.
- Support the continuous improvement of the department by regularly reviewing the quality of customer interactions
- Monitoring of SLAs, customer satisfaction, FCA compliance, TCF, adherence to the bank’s values, policies and procedures
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Customer Service Team Lead
4 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Gatehouse Bank Plc Full timeTeam Leader Customer Service Hours: 9-5, Monday – Friday Hybrid: Milton Keynes Is this the role you are looking for If so read on for more details, and make sure to apply today. Role purpose The role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day...
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Customer Service Team Lead
1 month ago
Milton Keynes, Buckinghamshire, United Kingdom Gatehouse Bank plc Full timeTeam Leader Customer Service Hours: 9-5, Monday – Friday Hybrid: Milton Keynes Role purpose The role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day running of the Customer Service team. Use experience and skills to lead and support the team managing...
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Customer Service Team Lead
1 month ago
Milton Keynes, Buckinghamshire, United Kingdom Gatehouse Bank plc Full timeTeam Leader Customer Service Hours: 9-5, Monday – Friday Hybrid: Milton Keynes Role purpose The role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day running of the Customer Service team. Use experience and skills to lead and support the team managing...
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Customer Service Team Lead
2 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Gatehouse Bank plc Full timeJob Description Team Leader Customer Service Hours: 9-5, Monday – Friday Hybrid: Milton Keynes Role purpose The role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day running of the Customer Service team. Use experience and skills to lead and support the...
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Customer Service Team Lead
3 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Gatehouse Bank plc Full timeTeam Leader Customer Service Hours: 9-5, Monday – Friday Hybrid: Milton Keynes Role purpose The role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day running of the Customer Service team. Use experience and skills to lead and support the team managing...
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Customer Service Team Lead
3 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom Gatehouse Bank plc Full timeTeam Leader Customer Service Hours: 9-5, Monday – Friday Hybrid: Milton Keynes Role purpose The role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day running of the Customer Service team. Use experience and skills to lead and support the team managing...
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Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full timeTeam Leader Customer ServiceHours: 9-5, Monday – FridayHybrid: Milton KeynesRole PurposeThe role involves working closely with the Head of Account Servicing and Customer Service advisors to lead and be accountable for the daily operations of the Customer Service team. Utilize your experience and skills to guide and assist the team in handling customer...
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Customer Service Team Lead
1 month ago
Milton Keynes, United Kingdom Gatehouse Bank plc Full timeTeam Leader Customer Service Hours: 9-5, Monday – Friday Hybrid: Milton Keynes Role purpose The role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day running of the Customer Service team. Use experience and skills to lead and support the team managing...
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Milton Keynes, United Kingdom Gatehouse Bank plc Full timeTeam Leader Customer Service Hours: 9-5, Monday – Friday Hybrid: Milton Keynes Role purpose The role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day running of the Customer Service team. Use experience and skills to lead and support the team managing...
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Customer Service Team Lead
1 month ago
Milton Keynes, United Kingdom Gatehouse Bank plc Full timeTeam Leader Customer ServicenHours: 9-5, Monday – FridaynHybrid: Milton KeynesRole purposeThe role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day running of the Customer Service team.Use experience and skills to lead and support the team managing customer...
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Milton Keynes, United Kingdom Gatehouse Bank plc Full timeTeam Leader Customer ServicenHours: 9-5, Monday – FridaynHybrid: Milton KeynesRole purposeThe role will work closely in conjunction with the Head of Account Servicing and Customer Service advisors to support and be responsible for the day-to-day running of the Customer Service team.Use experience and skills to lead and support the team managing customer...