Neighbourhood / ASB Officer (Temporary)

1 month ago


United Kingdom MMP Consultancy Full time

MMP Consultancy are looking for a Neighbourhood / ASB Officer to join a fantastic Housing Association in South London.

  • Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types.
  • Investigate and resolve tenancy breaches in line with the Association's procedures and where appropriate work in partnership with other agencies and colleagues.
  • Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required.
  • Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews.
  • Lead on the management of any homeownership units within the patch, including liaison with
  • Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process.
  • Bring any safeguarding concerns to the attention of the Team Leader, Manager or Housing Services Director or external agency as appropriate.
  • Contribute to the continuing improvement and development of working practices, policy and procedure in relation to neighbourhood management.
  • Investigate reports of domestic abuse, nuisance, harassment or anti-social behaviour made by or about residents or others and identify
  • Take the lead role on risk assessment of ASB/DV cases
  • Take all reasonable steps to resolve the dispute by agreement between the parties involving other agencies where appropriate (e.g. Mediation Services).
  • Use non-legal ASB remedies such as Acceptable Behaviour Contracts, Good Neighbour Agreements and restorative justice where appropriate.
  • Maintain systems for monitoring the incidence of nuisance and harassment and the
  • relative success of methods used to deal with it.
  • Communicate through social media channels anonymised successes.
  • Any other related duties assigned by the Team Leaders or the Neighbourhood & Estate Services Manager/Housing Services Director

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