Telephone Support Coordinator

3 weeks ago


Torquay Devon, United Kingdom Breath HR Full time

The role incorporates IT Support and maintenance for the needs of ETF Group (currently Eat That Frog C.I.C, The Learning Curve and Eat That Frog S.L.) The role of the IT Support Coordinator (Business Support) is to provide high quality support to both staff and the systems within the company, and is to be achieved by: 

Providing first line IT support to all users 
Providing IT training to new and existing users. 
Supporting the procurement and roll out of new business systems and equipment. 
Supporting with accreditations for Cyber Essentials and Cyber Essentials Plus 
Oversee any helpdesk function successfully resolving customer issues
Work within the company’s environmental aims to reduce the use of paper, printing, travel and other physical resources, supporting home and remote working, cloud-based systems and assistive technology.
ETF is committed to safeguarding and promoting the welfare of learners, including children and young people, and expects all staff and volunteers to share this commitment.



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