Customer Service Specialist

4 weeks ago

United Kingdom National Physical Laboratory Full time

Whether you’re talking about length, mass, time, temperature, electric current, amount or the brightness of light, the National Physical Laboratory sets the standards by which these things are all measured. As we move forward, we’re putting our customers at the heart of what we do. As a Customer Service Specialist, it’s down to you to treat our customers as you’d like to be treated. So that if they need to contact us, they feel listened to and confident that their query is in hand.

Our customers could be calling about any one of the range of services we offer, including - equipment & artefact calibration, test/analysis of samples, instrument/technology evaluation, facility hire, supply of reference standards and samples, bespoke measurements to customer specifications and site surveys.

Responsibilities include: -

  • Manage and log customer enquiries in accordance with the appropriate business processes and systems.
  • Resolve customer queries professionally and efficiently keeping them updated on progress, where applicable allocate enquiries and requests to the appropriate individual/resource and liaise with customers to keep them fully informed of progress.
  • Ensure that all orders are updated through the appropriate systems so that invoice requests are accurate and processed promptly.
  • Build relationships with customers to understand requirements, maximise sales and ensure that commitments are achieved.
  • Develop knowledge, skills and experience and contribute proactively to continuous improvement through implementing new work practices as required.
  • Provide support to other members of the team, when required.
  • Responsible for taking reasonable duty of care for Health & Safety of themselves and of other persons who may be affected by their acts or omissions at work and always follow direct instructions given with regards to Health & Safety.
You should have worked in a customer focused environment and have a natural drive to go above and beyond. A good listener, a team player, supremely organized and IT proficient. At NPL, we learn from each other, respect each other and work together to do better. Experience working within a customer service environment. Strong communication, organization and time management skills. Experience of using a CRM/ transaction management system and preferably Microsoft Dynamics D365. Good working knowledge of Word/Excel Ability to work independently and as part of a team. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. #J-18808-Ljbffr

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