UC Technical Specialist

2 weeks ago

London, United Kingdom Devonshire Hayes Recruitment Specialists Ltd. Full time

Are you an experienced/senior Unified Communications Specialist with proven capabilities of delivering voice solutions using MS Teams?If so, we have an exciting new job that we’d like to discuss with you.

Are you an experienced Unified Communications Specialist with proven capabilities of delivering voice solutions using MS Teams? If so, we have an exciting new job that we’d like to discuss with you.

This role will require some onsite attendance in The Thames Valley and London with most work being performed remotely.

The successful candidate will have excellent communication skills as well as a passion for providing first class customer service within the voice sector

Initially this role will function as a technical service expert who is able to perform and deliver unified comms solutions to enterprise clients specifically on MS Teams.

Key skills include:

  • Solid experience in the delivery of unified comms services, such as SIP and Microsoft Teams, to clients.
  • Proven capabilities within Microsoft Teams environment (Operator Connect and Teams direct routing)
  • Strong knowledge of AudioCodes
  • Previous experience participating and contributing technical solutions to Sales and Business Development teams to deliver solutions to customers key result outcomes in either a technical or non-technical manner.
  • Expert knowledge of unified comms services, products and architecture.
  • Experience in delivering unified comms services in a stand alone capacity.
  • A minimum 5 years telco experience in designing SIP solutions, understand technical limitations and understanding commercial outcomes and dependencies on associated systems such as billing.
  • Sound understanding and experience with ticketing systems, escalation matrixes, project management tools
  • Able to operate at multiple organisational levels.
  • Sound communication skills

Key Responsibilities:

  • Using the Company’s product set, assist and guide the sales team to understand customer’s technical requirements and recommend solutions to best address client requirements.
  • Put together clear designs and documentation on key deals on the technical requirements and outcomes.
  • Prepare, develop and implement detailed and accurate statements of work.
  • Manage customers through the on-boarding process ensuring the customer fully understands their responsibilities and relevant technical considerations.
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