Customer Service Advisor

3 weeks ago


Watford Hertfordshire, United Kingdom Addition+ Full time

We are currently working on behalf of out trusted client who are looking for a Customer Care Agent (Safer Gambling) It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device
Work Type – Permanent
Plus, amazing employee benefits such as health insurance, income protection, wellness allowance, and more
Main Responsibilities as a Customer Care Agent (Safer Gambling)
Conduct outbound Healthy Play calls to players identified as 'at risk'.
Utilise a sensitive and empathetic manner when communicating with at-risk players.
Collaborate with other Customer Ops teams to address customer complaints.
Precisely implement breaks and exclusions, as well as other pertinent account details, for 'at risk' or long-term unhealthy play accounts.
Analyse and track potential 'at-risk' indicators in CIP and other internal systems.
Customer service experience.

34 days paid leave (This includes bank holidays)
~4 x Salary of Life Insurance
~ Pension: BUPA health insurance
~£500 wellness allowance
~ For further information on this Customer Care Agent (Safer Gambling) role apply below
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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