Housing Data Co-ordinator
2 weeks ago
Housing Repairs Co-ordinators
London N7 (Office based 5 days a week)
Contract Type: Temp ongoing
Start Date: Asap
To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of customer care are delivered.
Diagnosing repairs accurately and raising orders on IT systems to contractors
Answering high volume of calls in a contact centre to ensure targets are met
Liaising with other departments, agencies, and contractors as appropriate
Processing service requests in line with policy and providing advice and information to customers
Dealing with customer complaints in accordance with the Complaints procedure
Undertaking training, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area
Contributing towards the overall service objectives and targets of the Housing Repairs Services TeamCandidate Requirements -
Minimum of 1 year's experience of working within a responsive repairs environment and housing management systems
Demonstrable knowledge of work planning/scheduling processes and requirements
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to #J-18808-Ljbffr
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